Job overview
We are seeking an experienced, compassionate and motivated professional to lead our Macmillan Information and Support Centre.
This is an exciting opportunity to play a key role in ensuring that people affected by cancer have access to high-quality, timely and appropriate information and support. The successful candidate will lead the delivery and ongoing development of the Macmillan Information and Support Service across Mersey and West Lancashire Teaching Hospitals.
Proposed interview date, Thursday 17th September, 2026
Main duties of the job
The post holder will:
- Lead and manage the Macmillan Cancer Information and Support Centre, ensuring a high-quality, patient-centred service
- Provide specialist information, practical advice and emotional support to patients, carers and healthcare professionals
- Work collaboratively with MDTs, external agencies and community organisations to improve patient access to support services
- Develop and promote the service through effective engagement, outreach and marketing activities
- Drive service improvement, ensuring alignment with national cancer policy and local priorities
- Manage staff and volunteers within the service, including recruitment, training and supervision
- Monitor service performance, including audit, data collection, reporting and service evaluation
- Contribute to training, education and professional development across the organisation
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities. The key responsibilities include:
- Operational management of the Macmillan Information and Support Centre
- Provision of specialist cancer information and emotional support
- Service development, audit and quality improvement
- Workforce leadership including management of staff and volunteers
- Financial and resource management within the service
- Partnership working across the Trust and with external stakeholders
- Delivery of training and education
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Other
Essential
- Ability to work flexibly
- Ability to travel between sites.
Skills
Essential
- Excellent communication and interpersonal skills
- Strong commitment to openness, honesty and inclusiveness
- Ability to work under pressure and remain calm in stressful situations
- Clear understanding of quality assurance issues surrounding patient information
- Ability to influence and overcome resistance through the application of advanced communication skills
- Data analysis
- Excellent written report skills
- Excellent IT skills
- Ability to manage own workload and work autonomously
- Knowledge of professional and NHS issues and policy relating to specialist area
- Ability to present information to professional and patient groups
- Ability to develop effective working relationships with colleagues across the wider health and social care setting
- Ability to participate and undertake audit and research
Our Values
Essential
- We are Kind
- We are Open
- We are Inclusive
Qualifications
Essential
- Registered Nurse / Allied Healthcare Professional/Social Worker
- Degree in relevant subject or equivalent experience
- Evidence of continuing professional development
- Master’s degree level education
Desirable
- Post-registration qualification in cancer care or oncology
- Teaching and assessing qualification
- Counselling qualification
Knowledge & Experience
Essential
- Significant post registration experience in cancer care or related field.
- 2 years management experience or equivalent experience
- Participation in service development and implementation of change
- Experience of working with people diagnosed with life limiting conditions.
Desirable
- Experience of teaching and assessing in a clinical area
- Audit experience
- Experience of recruiting and managing volunteers
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Applying for this NHS job
This advert is for MacMillan Cancer Support and Information Services Manager with Mersey and West Lancashire Teaching Hospitals NHS Trust in St Helens Hospital. It is listed as a Band 7 Manager and corporate role. The advertised salary is £49,387 - £56,515 per annum. The contract type is Permanent. The application deadline is 01 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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