Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
13 listedRequirements the employer expects applicants to meet.
- Other
Upholds and models the Trust values
- Other
Physically fit in order to be able to lift and shelve books at various heights. Equipment is available to assist
- Other
Ability to occasionally travel between sites
- Governance
Experience of collecting data on service or business use
- Qualifications
Five GCSEs at grade C or above or 4-9 or equivalent including Maths and English
- Qualifications
Evidence of continued professional development and life-long learning
- Skills and experience
Experience of working in a customer centred environment
- Skills and experience
IT knowledge and skills including use of MS Office
- Skills and experience
Understanding and handling complex user requests.
- Skills and experience
Receive and convey complex, sensitive information requests accurately
- Skills and experience
Training individuals or small groups
- Personal and professional attributes
Good understanding and experience of team working across multiple sites
- Personal and professional attributes
Organisational and record keeping skills
Desirable
11 listedAdditional qualities the employer would prefer.
- Governance
Experience of preparing for Health and Safety audits
- Governance
Understanding of legislation with particular relevance to library work, such as copyright, intellectual property and data protection
- Governance
Awareness of current issues impacting on Library and Knowledge Services provision
- Qualifications
Vocational qualification in Library and Information Studies or other relevant discipline
- Qualifications
Working towards Certification membership of the Chartered Institute of Library & Information Professionals
- Skills and experience
Knowledge of library administration procedures
- Skills and experience
Experience working in a health –related library
- Skills and experience
Familiar with complex database software
- Skills and experience
Use of academic databases, journals and other information resources
- Skills and experience
Training library users in effective use of information resources
- Personal and professional attributes
Leading cross site projects
Job overview
The Library and Knowledge Services team are looking for a new Knowledge Services Officer to work with us at QEQM and across the Trust. The Library and Knowledge Services team provide expert knowledge, evidence and support to empower staff to provide the best care, treatment and services. The service has recently changed direction and we need new team members to join us on the journey. This is an opportunity to contribute to established work and help create a service to fit the future of EKHUFT.
Main duties of the job
The Library and Knowledge Services team provide expert knowledge, evidence and support to empower staff to provide the best care, treatment and services.
The Knowledge Services Officer will be the first point of contact for staff and students at QEQM Hospital. You will be responsible for document supply, training users in accessing digital and physical resources and supporting the Clinical Librarians in their work. You will also have the opportunity to lead on various projects and groups across the LKS team. You will need to be friendly, approachable and open to new ideas and ways of working. While previous experience of library work is desirable, it is more important to have strong customer service, administrative and IT skills.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’. If you have further queries please don’t hesitate to contact the line manager using the contact details below
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Applying for this NHS job
This advert is for Knowledge Services Officer with East Kent Hospitals University NHS Foundation Trust in Canterbury, England. It is listed as a Band 4 Officer (discipline unspecified) role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 09 Sep 2026.
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