Job summary
We are recruiting for a KIM Officer to join the Knowledge and Information Management Team in the Corporate Governance deputy directorate on a permanent basis.
Main duties of the job
This exciting role will be responsible for delivering records business support across NHS Resolution (NHSR), through developing good collaborative working relationships with staff and being a first point of contact for records management queries. You will support a network of information champions, and provide analysis and reports on how teams are managing their records, information and knowledge.
About us
NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
Details
- Date posted: 05 August 2026
- Pay scheme: Agenda for change
- Band: Band 6
- Salary: £39,959 to £48,117 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 000397
- Job locations: Leeds/Hybrid or homeworking, Leeds, West Yorkshire, LS1 4AP, United Kingdom
Job responsibilities
What you'll be doing
- Supporting NHSR in it's use of O365 (SharePoint, Teams) to manage our information in line with legislation, regulation and business need.
- Supporting the development of NHSR's Information Champions network.
- Providing support to the Data Protection Officer (DPO), by supporting staff to manage their records effectively and providing Knowledge and Information Management advice in relation to Data Protection Impact assessments.
- Providing records management support for Inquiries and Reviews.
- Providing analysis and reports on how different teams are managing their records, information and knowledge.
What you'll bring
- Good analytical skills
- The ability to build and maintain good working relationships with internal and external stakeholders
- An understanding or experience of records management principles and practices, and a working knowledge of O365 (SharePoint and Teams)
- Experience of service provision
- Good verbal and written communication skills
What we offer in return
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data-driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers.
- Health service discounts.
- Blue Light card, a discount service for the emergency services and the NHS.
- Cycle to work scheme.
- Season ticket loan scheme.
Person specification
Other
Essential
- Commitment to own personal and continued professional development
Experience
Essential
- Using own judgement to make difficult decisions.
- Maintaining close working relationships
- Writing communications (news articles, blog, etc.)
Desirable
- Analysing records data
- With handling the records administration of public inquires\reviews
- A sound understanding/experience of Records Management
Skills & Abilities
Essential
- Proficient IT skills and ability to use Microsoft Office packages (ie Outlook/Word/Excel/PowerPoint), SharePoint and MS Teams
- Good communication skills, verbal and written including document writing
- Ability to build good working relationships with a wide range of people both internally and externally
- Ability to read and analyse large amounts of information quickly
- Ability to plan, whilst organising and managing your own workload
- Excellent planning and organising skills
- Good presentation and delivery skills
- Ability to provide clear, concise, accurate and timely documents
Desirable
- Ability to cope with conflicting demands and pressures, effectively prioritising to deliver the required outcomes
Knowledge & Understanding
Essential
- Knowledge and understanding of Public Records Act
- Basic knowledge and understanding of Data Protection Act/General Data Protection Regulations (2018)
- Basic knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
- Knowledge and understanding of Equality Act (2010)
- Knowledge and understanding of Freedom of Information Act (2000)
- A basic understanding of the Knowledge and Information Management principles.
Desirable
- Basic knowledge and understanding of the Inquiries Act 2005 and the Inquiries Rules 2006
Education & Qualifications
Essential
- Degree and/or specialist records management (e.g. CILIP) qualification or experience acquired through formal education and theoretical experience.
- Expertise in analytics and\or records management obtained via further training and experience or equivalent
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Applying for this NHS job
This advert is for Knowledge and Information Management Officer with NHS Resolution in Leeds, England. It is listed as a Band 6 Administrative and IT role. The advertised salary is £39959.00 to £48117.00. The contract type is Permanent. The application deadline is 23 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (05 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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