Junior Service Manager - Imaging

Job overview

Junior Service Manager - Imaging

We are looking for a proactive and motivated individual to join our Imaging team at West Middlesex University Hospital as a Junior Service Manager. This is an exciting opportunity to join the Trust, with the opportunity to gain experience in a dynamic team. The trust is focused on delivering best patient experience and high quality and efficient patient services in the imaging department

The Junior Service Manager will assist the Deputy General Manager and General Manager in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.

The Junior Service Manager will be responsible for staff management, project managing/coordinating a number of identified innovation projects and service improvement initiatives within Imaging.

The Junior Service Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.

Main duties of the job

This position will be accountable for the Imaging service at West Middlesex University Hospital (WMUH), including operational support on the delivery of the new diagnostic centre (DTEC) project.

The Junior Service Manager will have overall responsibility for diagnostics performance management (DM01, cancer -2WW) at WMUH site, providing support when required to Chelsea and Westminster Hospital site.

The role will require effective collaboration with corporate admin teams, medics, nurses and other interdependent departments. The Service Manager will work closely and in partnership with other members of the Directorate’s management team, in particular, Service Directors, Deputy General Manager, General Manager, Super Intendents and Charge Nurses to achieve agreed performance, financial productivity targets and clinical quality indicators.

Detailed job description and main responsibilities

Provide hands-on operational management to the imaging service, ensuring the delivery of services in line with expected service standards.

Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g DM01 and Cancer.

Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Super Intendents and nurses, medical staff and with the Patient Advisors.

Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager.

Be responsible for effective communication including regular team and departmental briefing.

Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation

Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans

Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.

Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures

Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.