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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
15 listedRequirements the employer expects applicants to meet.
- Other
Self-motivated to produce good quality work
- Other
Demonstrable evidence of personal and professional development
- Other
Able to be flexible to meet the needs of the role
- Skills
Understanding of medical terminology (especially oncology)
- Skills
The ability to communicate effectively in both written and spoken English to a wide range of people
- Skills
Willingness and demonstrable ability to work as part of a team
- Skills
Evidence of ability and initiative to prioritise a busy workload
- Skills
Evidence of ability to work without close supervision
- Skills
Evidence of ability to remain calm when under pressure and cope with unanticipated demands
- Skills
Evidence of ability to handle sensitive information without compromising confidentiality
- Skills
Evidence of commitment to delivering high quality customer service
- Skills
Demonstrable awareness of the needs of the multidisciplinary team
- Experience
Substantial previous administrative experience
- Education and Qualifications
Good general education, educated to GCSE level or equivalent
- Education and Qualifications
Competent at Microsoft Excel, Word and Outlook
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Previous experience of managing/ supervising staff
- Education and Qualifications
Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
- Education and Qualifications
European Computer Driving License (ECDL) or Equivalent
Job overview
The Joint Thoracic Service Pathway navigator will be the first point of contact for the service.
The Joint Thoracic Service is delivered jointly across The Royal Marsden and Royal Brompton Hospital for patients with:
- Suspected primary Thoracic cancer (including the screening service and nodule tracking service)
- Confirmed primary Thoracic cancer
- Complications of cancer (either Thoracic, or lung-related complications of other cancers)
- Suspected or confirmed Thoracic metastases from other primary cancers
Main duties of the job
The Joint Thoracic Service Pathway Navigator will be responsible for the timely processing and triage of all referrals and the scheduling of diagnostics and consultations. They will work to expedite the diagnostic pathway for JTS patients by ensuring timescales set out in the National Optimal Lung Cancer Pathway are met. The Pathway Navigator will work with a high level of autonomy and collaboratively with clinical and non-clinical stakeholders with a key focus on the thoracic cancer diagnostic pathway.
The post holder will work alongside the Joint Thoracic Service Team Leads to ensure that the Joint Thoracic Service administrative hub and the West London screening review meetings are consistently and appropriately resourced, working at pace to expedite the diagnostic pathway within national targets.
Detailed job description and main responsibilities
- To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional manner.
- To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
- To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
- To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
- To deal with private patients and overseas visitors in accordance with the working methods of the relevant consultant(s) and in line with Trust systems and policies.
- To liaise with key interfacing teams to arrange appointments for diagnostics, outpatient consultation and admissions where appropriate to support diagnosis.
- To liaise with Medical Secretaires to ensure handover of patient follow on arrangements.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Joint Thoracic Service Pathway Navigator with The Royal Marsden NHS Foundation Trust in London, England. It is listed as a Band 4 Navigator (discipline unspecified) role. The advertised salary is £34,186 - £37,389 per annum. The contract type is 8 months (Fixed term end date- April 2027). The application deadline is 17 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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