Job overview
Are you passionate about technology and delivering excellent customer service? Join our Digital Support team where you'll provide first and second-line IT support, help maintain critical IT systems and equipment, and work with colleagues across the Trust to keep digital services running smoothly. You'll have the opportunity to develop your technical expertise while making a real difference to the services that support patient care.
Main duties of the job
As an IT Technician, you will provide first and second-line technical support to Trust staff, resolving hardware, software and access issues through the service desk, remote support tools and on-site visits.
You will install, configure and maintain IT equipment and user accounts, ensuring systems, devices and records are managed accurately and in line with Trust standards and service levels.
Working closely with colleagues, suppliers and end users, you will help deliver a reliable, customer-focused IT service while supporting the ongoing development and improvement of digital services across the Trust.
Detailed job description and main responsibilities
Please view the attached job description and person specification to view the full details about the role
We reserve the right to close the vacancy early if there are a high amount of applications
Person specification
Knowledge
Desirable
- Understanding the culture of the NHS
Experience
Desirable
- Minimum of 2 years working in an IT infrastructure environment
- Experience of working in either a Service Desk environment or an IT support
- Customer Care experience
Qualifications
Essential
- GCSE Maths and English (Grades A – C) or equivalent
Desirable
- ITIL Foundation Certificate
- NVQ II in Information Technology or equivalent level of experience
Skills/ Abilities
Essential
- Ability to understand and interpret user requirements and develop and communicate appropriate responses
- Ability to influence people and decisions
- Excellent analytical and judgement skills
- Ability to work to set timescales
Desirable
- Ability to work on own initiative when this is required
- Presentation, Teaching and Training skills
- Excellent verbal and written communication skills.
- Legible Handwriting
- Knowledge of IT Network configurations
- Knowledge of Wired & Wireless Networks and Management
- Knowledge of PC and Server Network configurations
- Knowledge of Network security and implementation methods
Additional requirments
Essential
- Demonstrates a professional attitude to working e.g. timekeeping, reliability
Desirable
- Access to transport and the ability to travel within the required geographical area
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Applying for this NHS job
This advert is for IT Technician - Developmental Role with Rotherham Doncaster and South Humber NHS Foundation Trust in IT Services, Chestnut View. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,299.62 - £31,157 per annum. The contract type is Permanent. The application deadline is 09 Sep 2026.
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