IT Support System Analyst

Job overview

The post holder will be part of a small IT Service Desk team and will provide first-line IT and Clinical Application support to the trust. The role provides first-line telephone-based IT support to end users who contact the IT Service Desk by telephone, the self-logging IT support portal, and by email. To ensure all incidents and service requests are properly logged to the IT Service Desk management system. Ensuring all incidents and service requests are either resolved at the first point of contact or passed to the correct third-line support team to be resolved within set service level agreements. This is an on-site role, and you will need to be able to travel to Maidstone Hospital.

Main duties of the job

• To be the first point of contact for all incidents and service requests, ensuring a customer-focused service is provided professionally and courteously at all times.
• Use the Trust’s chosen Service Desk management tool for the logging and fixing of incidents received.
• Ensure that all calls to the IT Service Desk are logged and the caller provided with a call reference number.
• Proactively participate in the day-to-day management and delivery of essential change to preserve the integrity of the IT infrastructure and its further development.
• Assists in the continuity of patient care by applying technical expertise to find and implement the right technical solutions to complex incidents and problems.
• To understand the Information Governance policy and associated risks posed to the Trust through patient confidentiality, virus attacks, spyware, USB flash drives, unencrypted devices, etc.
• To provide advice and guidance where appropriate and refer to the governance team if needed.

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date, so please ensure you submit your application as soon as possible

Detailed job description and main responsibilities

We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Please note: This role is not eligible for UK Visa Sponsorship. In line with the UK Immigration Rules and Home Office Sponsorship Guidance, employers may only sponsor individuals for roles that meet strict eligibility, salary, and compliance requirements. Where a role does not meet these criteria, organisations are prohibited from assigning a Certificate of Sponsorship. Applicants must therefore already hold a valid immigration status and ongoing right to work in the UK in order to be considered.