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Job requirements
Essential
20 listedRequirements the employer expects applicants to meet.
- Other
Flexibility of working hours
- Other
Well motivated
- Other
Able to work on own initiative.
- Skills
Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
- Skills
Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
- Skills
Good interpersonal and communication skills (written, verbal, electronic).
- Skills
Must have good attention to detail.
- Skills
Have a customer oriented approach.
- Skills
Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
- Skills
Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
- Skills
Good organisational skills
- Skills
Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures
- Knowledge
Good knowledge of the MS Office Suite of products.
- Knowledge
Broad understanding of IT Technologies
- Experience
Experience of working within an office environment.
- Experience
Proven experience of working in a customer focused environment.
- Experience
Good knowledge of the MS Office Suite of products
- Qualifications
A Level / Diploma Level 3
- Qualifications
Demonstrate commitment to ongoing personal development
- Qualifications
Good standard of basic education
Desirable
12 listedAdditional qualities the employer would prefer.
- Skills
Ability to communicate complex information to all levels of staff.
- Skills
Proven track record of working as part of a team.
- Knowledge
Knowledge of current NHS Information Technology issues, standards and procedures.
- Experience
Experience in delivering IT facilities
- Experience
Experience of working within service desk environment
- Experience
Experience of call management using a call logging system, providing excellent user experience and managing expectations.
- Experience
Experience of working within the NHS
- Experience
Ability to provide an effective desktop support service.
- Experience
Good knowledge of Windows Desktop platforms such as Windows 7 and 10
- Qualifications
HND Computer Studies or equivalent
- Qualifications
ITIL Foundation Qualification
- Qualifications
or 1st Line Support Experience
Job overview
IT Service Desk Technician - Band 3 Please note: This role is not eligible for sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton Hospital issues and queries, providing excellent customer services and first time fixes.
Main duties of the job
This is an customer care focused role and a great opportunity to start your career.
Within this role you be:
- Customer focused service
- Problem solving and fault diagnosis
- Supporting users on the front line providing first time fixes
Detailed job description and main responsibilities
For detailed job description and main responsibilities please see attached job description and person specification for any other information please see below contact details.
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Applying for this NHS job
This advert is for IT Service Desk Technician with Bolton NHS Foundation Trust in Bolton, England. It is listed as a Band 3 IT support officer role. The advertised salary is £24,937 - £26,598 per annum. The contract type is Permanent. The application deadline is 27 Nov 2025.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (13 Nov 2025) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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