IT Service Desk Manager

Job overview

We are looking for an experienced IT Service Desk Manager to join our team. The key responsibility for this role is to provide high profile leadership and management for the engineers and support staff in the team, and to lead on the recruitment, appraisal and development of the staff. You will also be expected to manage the performance of the service desk, continuously reviewing service quality, with a strong focus on customer satisfaction, while ensuring the delivery of a first-class IT support service to the Trust.

Main duties of the job

The key responsibility for this role is to provide high profile leadership and management for the engineers and support staff in the team, and to lead on the recruitment, appraisal and development of the staff. You will also be expected to manage the performance of the service desk, continuously reviewing service quality, with a strong focus on customer satisfaction, while ensuring the delivery of a first-class IT support service to the Trust.

Detailed job description and main responsibilities

Provide high profile leadership and management to the engineers and support staff in the IT Service Desk team. Deliver a first-class IT support service for the Trust, with high levels of technology capability and availability. Plan services contributing to the Trust’s Information Management and Technology Strategy. Deliver resolution to complex IT issues and problems. Effective management and co-ordination of issues and incidents . Collaboration with colleagues within IM&T team and beyond in delivery of a quality service. Recruitment, development and retention of service desk staff.

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.