Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
11 listedRequirements the employer expects applicants to meet.
- Knowledge
Knowledge of one or more computer system(s), hardware or software and procedures to develop reports, documents and spreadsheets
- Knowledge
Good knowledge of standard PC applications(e.g. Windows, PowerPoint, Word, Excel)
- Knowledge
Range of knowledge across a broad range of IM&T areas
- Knowledge
Knowledge of customer care techniques
- Experience
Working in a service environment,communication with a wide range of customers.
- Experience
Experience in supporting and working with information systems.
- Experience
Experience of working in a customer led service.
- Qualifications
Educated to HND / HNC standard in an IT related subject or with equivalent experiential learning
- Qualifications
ECDL or equivalent experiential learning
- Qualifications
Customer Service qualification
- Qualifications
Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience
Computerised customer telephone support system.
- Experience
Experience of first point of contact customer service / support desk
- Qualifications
Degree in an IT or Customer Service related subject
- Qualifications
Helpdesk institute qualification/membership or ComptiaA+
Job overview
We are looking to recruit an enthusiastic IT professional to join our IT Service Desk.
The role provides first line IT support to the trust of all aspects of computing, including PC's, Laptops, Mobile phones etc.
Excellent communication skills and a customer focus are also key attributes that the successful candidate must be able to demonstrate due to the constant interaction and support required in supporting colleagues through this process.
This is an exciting opportunity to work in a challenging but rewarding environment, helping the Trust to deliver the best possible care.
We offer a hybrid working approach but you will be expected to work from the office certain days of the week.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
- To provide a first line of contact for dealing with customer queries received by the service desk. To ensure accurate and timely recording of the Trust’s logging system and to assign the call to the appropriate specialist or group.
- To use excellent interpersonal and communication skills to manage call resolution to the wide variety of personnel throughout the Trust.
- To assist and deputise, where appropriate, for the Service Desk Team Lead and Service Desk & Asset Manager across a range of information service issues.
- To promote at all times a positive image of people with mental health conditions and learning disabilities.
- To promote at all times a positive image of the Information Services department and the wider Trust
Detailed job description and main responsibilities
As one of the Service Desk Analysts for the Trust, you are dealing with our colleagues from all aspects of the Trust. The analysts work with different teams and the ability to work well with others is key to our role. We have to be polite and professional at all times when working onsite.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
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Applying for this NHS job
This advert is for IT Service Desk Analyst with Tees, Esk and Wear Valleys NHS Foundation Trust in Darlington, England. It is listed as a Band 4 Service desk analyst role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Fixed term: 18 months (Secondment cover). The application deadline is 17 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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