Job overview
The Infrastructure Engineer is a key member of the Digital Services Infrastructure Team at Croydon Health Services NHS Trust. The role ensures the Trust’s digital infrastructure operates securely, efficiently, and reliably across acute and community sites, supporting staff access to critical information and systems.
Core Responsibilities
- Service Delivery: Provide infrastructure services in line with SLAs, resolving incidents and requests promptly.
- System Management: Deploy, maintain, monitor, and troubleshoot servers, networks, telephony, and related hardware/software.
- Compliance & Security: Ensure infrastructure meets NHS security standards, DSPT Toolkit requirements, and Cyber Security guidelines.
- Project Support: Contribute to technical projects and assist with upgrades, patching, and improvements.
- Monitoring & Risk Reduction: Use proactive alerting tools to minimize downtime and maintain performance standards.
- Technical Expertise: Possess specialist knowledge in Server/Storage and generalist knowledge across other infrastructure domains (Telecoms, Networking, or Architecture)
Additional Duties
- Flexible working hours (8 am–6 pm coverage) and participation in on-call rota.
- Manage team cover and collaborate with internal/external stakeholders.
- Perform any other duties as reasonably required by the line manager
Main duties of the job
Operational Responsibilities
Deliver infrastructure services in line with SLAs.
Manage and maintain infrastructure systems for maximum availability, including redundancy and documentation.
Ensure systems, procedures, and documentation are accurate and regularly updated.
Configure, upgrade, patch, and troubleshoot servers, storage and security systems.
Monitor system performance, capacity, and connectivity, report findings to senior management.
Implement and maintain data backup strategies
Enforce security compliance and respond to NHS Digital CareCERT
Test changes before live deployment and follow Change Board process.
Identify and manage risks; maintain asset registers and capacity management processes.
Provide training and mentorship across teams.
Explore emerging technologies to enhance patient care.
Liaise with 3rd party suppliers and external stakeholders
Financial & Physical Resources
Ensure safe use and maintenance of infrastructure assets.
Analysis & Problem Solving
Perform diagnostics and root cause analysis using specialized tools.
Resolve issues efficiently and escalate when necessary.
Project Management
Support projects with technical expertise, risk management, and change control.
Communication
Explain complex technical concepts to non-technical staff.
Document and improve processes.
Information Resources
Assist in planning and implementing new infrastructure systems.
Research & Development
Promote innovation and horizon scanning for future technologies.
Detailed job description and main responsibilities
Please refer to the attached job description for the a more detailed information about the associated post
Interview date: TBC
***Previous applicants need not apply***
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Person specification
Other
Essential
- Flexible Working
- Work as part of an On call team
Experience
Essential
- Significant experience in effectively supporting a large scale, complex environment
- Experience of working with thin client infrastructure and technologies
- Working with 3rd parties
- Good knowledge of TCP/IP, DNS, DHCP and messaging systems.
Desirable
- Worked for other NHS trust
- Experience of working in a SAN environment
- Experience with Microsoft Server 2016, 2019, 2022, 2025 and Active Directory
SKILLS/ABILITIES
Essential
- Excellent interpersonal skills and a proven track record of developing and sustaining relationships with different customer groups at varying levels
- Highly developed analytical and problem solving skills, able to analyse complex situations and devise plans accordingly
Desirable
- Able to deal confidently with 3rd party suppliers and build effective working relationships
KNOWLEDGE AND UNDERSTANDING
Essential
- A high level of communication skills and ability to explain technical issues to a non-technical audience
- Able to prioritise workload in response to changing demands
- Documentation skills to a high standard
- Knowledge of SD-WAN,Wifi,NAC
- Knowledge of TCP/IP, DNS, DHCP and messaging systems
Desirable
- Experience of Server, Telecoms and Architecture
- Configuration and support of Palo alto firewalls
- Knowledge of the configuration and support for Load Balancers
EDUCATION AND QUALIFICATIONS
Essential
- Educated to degree level or equivalent level of experience of working in a computer-based discipline or relevant subject
- Appropriate certificated vendor training on maintaining the relevant specialism infrastructure system
- Technical knowledge of network systems
- ITIL Foundation qualification
Desirable
- Evidence of continuous professional development
- Networking qualification
WhatsApp job alerts
Get instant WhatsApp alerts for Band 6 Administrative and IT roles in Thornton Heath
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Infrastructure Engineer (Network) with Croydon Health Services NHS Trust in Croydon University Hospital. It is listed as a Band 6 Administrative and IT role. The advertised salary is £45,953 - £54,254 pa pro rata incl HCAS outer. The contract type is Permanent: On Call and Out of Hours. The application deadline is 27 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (13 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.