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Job overview
This is a great opportunity to build your digital skills while supporting colleagues across our services to use information systems with confidence and accuracy.
You’ll work as part of our Digital and Information Systems team, helping staff use a range of clinical and administrative systems safely and effectively. Your work will support good data quality, secure access, and smooth day‑to‑day operations, all of which play a key role in delivering high‑quality care.
Main duties of the job
- Provide support, guidance and training to colleagues using key systems such as Electronic Patient Records, rostering tools and registration platforms
- Investigate system issues, identify solutions and share clear advice with teams
- Maintain system configuration, monitor data quality and support routine upgrades
- Help create reports and analysis to support services and decision‑making
- Support Registration Authority processes, including user access and smartcard management
- Strong IT skills and confidence using a range of digital systems
- Ability to explain technical information in a clear and friendly way
- Good organisation and problem‑solving skills
- Experience supporting system users or transferable customer‑support skills
- Willingness to learn, with training and supervision provided
We welcome applicants from all backgrounds and value fairness, respect and inclusion in everything we do.
Detailed job description and main responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person specification
Knowledge
Essential
- Good IT skills (Microsoft packages) and knowledge of the varied organisations IT systems
- Working knowledge of Care Identity Management (CIM)
- Understanding of the National RA Policy and Requirements
- Understanding of the ISO27001 Management System Requirements
- Ability to process information in a logical order
- Ability to record information in an accurate and logical manner
- Ability to discuss and explain complex issues to employees
- Ability to interpret issues raised and explained by systems users
- Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries.
- Good analytical skills to be able to analyse and interpret individuals’ learning needs to decide how best to deliver the training.
- Able to demonstrate in depth usage of using word processor and presentation software to produce attractive and clear reports and presentations
Desirable
- Knowledge of NHS IM&T systems such as SystmOne, Dawn, R4, Inform, Maps (E-Rostering), Software Europe Expenses, Covalent, ESR, Choose & Book (E-rs)
- Knowledge of performance management tools and techniques, e.g. balanced scorecards, lean systems etc
- Registration Authority policies, procedures and systems within the NHS
Experience
Essential
- Significant experience as working as a RA Agent within CIM
- Significant experience of supporting implementation and daily management of the information security management system (ISO27001).
- Ability to record information in an accurate and logical manner
- Ability to discuss and explain technical issues to non-technical staff
- Ability to interpret complex technical problems explained by non-technical systems users
- Practical experience of developing & delivering training to non-technical staff
- Support of IT systems or equivalent transferrable user/staff support type experience
- Ability to work under pressure
Desirable
- Experience of producing Business Intelligence reports
- Experience of NHS IT systems such as SystmOne, Dawn, R4, Inform, , Maps (E-Rostering), Covalent, ESR, E-Referrals (Choose & Book)
- SQL experience
- Experience in handling and analysis of NHS data sets
- Experience of working in an information or performance management
Qualifications
Essential
- NVQ Level 4 equivalent qualifications or significant experience in relevant area
- GCSE/GCE Mathematics - Grade C or above, GCSE/GCE English - Grade C or above
Desirable
- ECDL, NHS Elite, NHS Preparation for MOST or equivalent
- Adult Educations Training Qualification (i.e. City & Guilds or Cert Ed.) or demonstrable experience supporting other training needs
- SystmOne Train The Trainer
- Familiarity with Business Intelligence, performance or charting software
- Professional award in IM&T or recognised management qualification
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Applying for this NHS job
This advert is for Information Systems Support Assistant with City Health Care Partnership CIC in Business Support Centre. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 pa/pr. The contract type is Permanent. The application deadline is 24 Aug 2026.
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