Information and Performance Analyst

Job overview

This role is part of the Business Analysis and Reporting team, which is undergoing transformation to integrate new technologies, including Microsoft Power BI, into its reporting and analysis processes. The post-holder will work flexibly to support the Trust’s operational and corporate teams, providing complex data analysis and performance reports to aid decision-making and business planning.

Key responsibilities include developing and delivering specialist reports, coordinating performance improvement projects, and advising services on meeting national and contractual standards. The role also involves ensuring data accuracy, presenting findings to senior management, and supporting the development of the Trust’s business intelligence systems. Frequent travel across the Trust may be required for meetings and operational support.

Main duties of the job

• Analyse data requirements, and extract data from multiple Trust systems. An expert knowledge of SQL will be required.
• Develop and test queries, and provide clear, concise reports on performance indicators.
• Produce and maintain regular reports on Trust performance, identifying areas of risk and recommending improvements.
• Support performance improvement projects, coordinating actions to meet national and contractual standards.
• Design and maintain performance dashboards and reporting processes to support decision-making across the Trust.
• Interpret complex performance data, present findings, and communicate performance targets to staff.
• Support operational managers and clinicians with accurate, timely information to meet performance targets, including CQC and Commissioner targets.
• Lead on the development of health-related data sets and ensure reporting processes align with national/local policies.
• Supervise and coach Performance and Information Assistants, ensuring training and progress against objectives.
• Monitor and track performance improvements, reporting progress to stakeholders, and resolve any data quality issues.
• Develop policies and procedures to support performance improvement and compliance.
• Liaise with external agencies and maintain confidentiality in all interactions.
• Contribute to the introduction of new information systems and ensure appropriate reporting standards are in place.

Detailed job description and main responsibilities

• To have a strong knowledge of systems used within the Information Team and be adaptable and able to learn about service or corporately based information systems, and to be able to extract data from them and analyse it. 2. To extract complex data from multiple Trust systems, using multiple, querying methods and languages. An expert knowledge of SQL is essential for this role. 3. To be responsible for production and development regular reports using appropriate query languages and software packages to analyse and interpret Trust performance. 4. To provide clear and concise written and verbal reports on performance indicators to staff within the organisation, this will involve the interpretation of data and the need to present complex and sometimes sensitive or contentious information in a clear and understandable format. 5. To work closely with operational services to improve areas of performance, communicating the need for change and giving a plan of how this is to be achieved. 6. To understand and be able to explain to others performance targets, that may be highly complex and specialist in their nature and communicate these in an understandable way to staff. 7. The post holder will support the coordination of Quality and Performance reporting to Trust Commissioners and of the Trustwide Quality and Performance Report 8. To support the development and ongoing maintenance of performance dashboards which ensure the right information is available at the right times at all levels of the organisation. This will include the technical development of dashboards 9. To support designated projects in relation to performance improvement, national and/or contractual requirements. 10. The post holder will identify methods of measurement for targets; milestones and timescales for all performance improvement projects, in order to ensure an evidence based approach 11. To support operational managers and clinicians in the decision-making process by ensuring that the information generated by the team is accurate, timely and ‘fit for purpose’. 12. To support operational managers and clinicians in the achievement of all performance related targets, including CQC targets and locally set Commissioner and Local Authority targets Interviewer information pack 13. To analyse and interpret a range of performance and business data, identifying areas of concern and presenting options for resolution of concerns and improvement in service performance. 14. The post holder will track and monitor progress and report progress against identified measures on a regular basis to various stakeholder groups. 15. To respond to adhoc questions and requests for reports, which may often have short deadlines, effectively, efficiently and professional ensuring constant review of priorities and work allocation. 16. To support the Performance Improvement Managers in monitoring the performance of the organisation against all national and contractual standards and identifying areas for improvement and the relevant remedial action(s). 17. The post holder will have regular contact with staff across the Trust and must always behave in an appropriate and polite manner, working collaboratively and having the knowledge to know where the boundaries of confidentiality lie. 18. The post holder will demonstrate a flexible approach to testing new ideas, tools and techniques in order to ensure that the team is innovative and able to continually refine their approaches to reflect and develop leading edge performance and business reporting systems and performance improvement practice. 19. To assist with the introduction of new standards within services and to support the development and implementation of systems for compliance and reporting. 20. To work with new services within the Trust, whether internally developed or acquired through a tendering process to ensure appropriate systems are in place to record and monitor all relevant standards. 21. To monitor the effectiveness of performance improvement initiatives, identify key lessons learnt and ensure these are effectively communicated to relevant groups. 22. To identify potential breaches of performance standards and take appropriate action to investigate and implement preventative measures. 23. Development of policies and procedures to support performance improvements and adherence to standards. 24. To identify data quality issues and to work with Information colleagues and operational services to identify and implement solutions. 25. To promote the corporate Information System as the principal source for data entry and analysis, working to improve data quality on corporate systems where there is an obstacle to use this as the principal system. 26. Contribute to effective team working by transferring skills and knowledge to appropriate staff and ensuring that working procedures are properly documented and maintained 27. To provide cover for colleagues in the Business Reporting Team during holidays, sickness etc. This may include attending meetings. 28. To participate in any other projects or trust activities that contribute to the organisations’ objectives of providing high, quality care as directed by Line Manager and Service Director.

Please note, if we suspect your whole application has been written using AI it may be rejected.

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.