Job overview
Individual Rights Administrator
Band 4
Fixed-term (until 31st March 2027)
Location - Parkway/Estuary Point/Broughton
We are looking for an Individual Rights Administrator to join our Information Governance Team. This rewarding role is at the heart of ensuring individuals can exercise their rights under data protection legislation while helping the organisation meet its legal and regulatory obligations.
You will play a key role in managing requests for access to information, liaising with patients, staff, solicitors and other external stakeholders, and ensuring records are processed accurately, securely and within statutory timescales.
Main duties of the job
As an Individual Rights Administrator, you will support the administration of individual rights requests and help maintain compliance with UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, Access to Health Records legislation, Caldicott Principles and NHS confidentiality requirements.
This is an excellent opportunity for someone who enjoys working with information, managing complex administrative processes, and delivering excellent service to patients and stakeholders.
Key Responsibilities
- Receive, process and manage individual rights requests within statutory deadlines.
- Verify applicant identity and assess requests to ensure they are valid and lawful.
- Identify, retrieve and collate records from multiple electronic and paper-based systems for disclosure.
- Liaise with clinical services and healthcare professionals to support the review and release of records where appropriate.
- Respond to enquiries from patients, relatives, solicitors, police and internal stakeholders in a professional and confidential manner.
- Maintain accurate and auditable records of all requests, decisions and disclosures.
- Ensure information is transferred securely and in accordance with Trust policies and procedures.
- Support the review and maintenance of Information Governance policies and procedures.
- Promote good Information Governance practice across the organisation
Detailed job description and main responsibilities
Please ensure that you have read and understood the job description and person specification before applying.
Interviews will be taking place week commencing 07/09/2026, dates to be confirmed.
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
Person specification
Experience
Essential
- Experience of working in a patient/customer facing role
- Experience of working in an administrative role
- Experience of handling sensitive and confidential information in compliance with data protection legislation and organisational policies
Skills / Competencies
Essential
- Good level of analytical skills in order to provide, receive and analyse information; able to make judgements involving a range of facts or situations, which require the analysis or comparison of a range of options
- Well developed verbal and written communication and interpersonal skills
- Attention to detail and accuracy in all areas of work
- Methodical, organised approach to work
- Ability to work to deadlines and manage own workload accordingly
- Ability to use initiative and to work as a member of a team
- Ability to learn new systems and procedures quickly and apply learning effectively
- Ability to work flexibly and in an environment where priorities may change at short notice
Values and Behaviours
Essential
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Qualification and Knowledge
Essential
- Knowledge, appreciation and understanding nterpretation of both statutory and strategic requirements relating to information governance issues
- “Knowledge of current Information Governance legislation, standards, and principles, including UK GDPR, Data Protection Act 2018, Access to Health Records Act, confidentiality requirements, and relevant NHS guidance such as Caldicott Principles
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Applying for this NHS job
This advert is for Individual Rights Administrator with North West Ambulance Service NHS Trust in Estuary Point, Broughton or Parkway. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 Per annum, Pro Rota. The contract type is 6 months (Fixed Term until 31.03.27). The application deadline is 31 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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