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Job requirements
Essential
36 listedRequirements the employer expects applicants to meet.
- Experience
Previous experience within a contact centre environment.
- Experience
Experience of undertaking the 999 Dispatch ADL role
- Experience
A working knowledge of ICC operational procedures.
- Experience
Experience of working in a multi-disciplinary team.
- Experience
Experience of dealing with sensitive and/or complex information.
- Experience
Able to demonstrate experience of leading and managing a diverse range of staff employed in the provision of patient services.
- Values and Behaviour
Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Values and Behaviour
Being at our best – professional and adaptable and takes pride in work
- Values and Behaviour
Making a difference – act with compassion, kindness and integrity towards everyone
- Values and Behaviour
Maintain confidentiality
- Values and Behaviour
Have own transport and be able to travel to other sites as required
- Skills and competencies
Comprehensive knowledge of Microsoft packages including Outlook, Word, Excel and Power Point.
- Skills and competencies
Able to lead, develop and motivate a diverse team working across all levels whilst being assertive, persuasive, and influential.
- Skills and competencies
Have advanced negotiating and influencing skills.
- Skills and competencies
Able to make sense of complex and conflicting priorities.
- Skills and competencies
Professional attitude to work and the need for change to improve service delivery.
- Skills and competencies
Excellent listening skills.
- Skills and competencies
Be able to communicate effectively, both verbally and in writing, with all levels internally and externally to the service.
- Skills and competencies
Counselling skills.
- Skills and competencies
Demonstrable experience of line management responsibilities.
- Skills and competencies
Be able to work on own initiative for protracted periods and manage own time.
- Skills and competencies
Ability to understand people and make appropriate judgements with regard to people issues.
- Skills and competencies
Experience and understanding of investigations and the understanding of governance process.
- Skills and competencies
Planning and organisation skills
- Skills and competencies
Ability to multi-task and prioritise effectively
- Skills and competencies
Ability to make dynamic decisions under pressure.
- Skills and competencies
Strong work ethic.
- Skills and competencies
Self-disciplined and motivated to improve patient care.
- Skills and competencies
Able to demonstrate the ability to provide and receive complex information.
- Qualifications and Knowledge
5 X GCSE grade 4-9 in English Literature or Language and in Mathematics or equivalent qualifications and educated to A Level.
- Qualifications and Knowledge
Knowledge of dispatch processes.
- Qualifications and Knowledge
Knowledge of wider Health Economy and Ambulance Response Programme standards.
- Qualifications and Knowledge
Commander and JESIP training attended.
- Qualifications and Knowledge
NWAS managerial courses.
- Qualifications and Knowledge
Experience in the application of HR processes.
- Qualifications and Knowledge
Knowledge of performance management, information and reporting systems, staff management and change management.
Desirable
Not listed in the available specification.
Job overview
An exciting opportunity has arisen to apply for six new positions as a Band 6 Incident Response Desk Dispatch Lead operating out of Broughton.
The successful candidates will be responsible for the deployment of clinical, specialist operational assets and commanders to respond to incidents that require multiple resources to be deployed right up to critical and Major Incidents. You will be working as part of a team that includes Advanced Practitioners, HEMS trained clinicians as well as dispatchers.
Main duties of the job
Using the JESIP principles you will liaise with external emergency and NHS partners, maintaining up to date communications with operational and on scene commanders and clinicians, before cascading that information internally to the ROCC and the Duty Dispatch Leads. This will be a critical task so having dispatch experience and disciplined voice communications is essential.
You will be managed by the ROCC Tactical Commanders and will be required to manage dispatchers on a day to day basis and oversee breaks and the management of rotas, ensuring shifts are covered by trained personnel.
The successful applicants will receive a bespoke training package prior to starting their first shift and will be required to attend command training. An assessment day will be conducted as part of the recruitment process with individuals informed of dates and location post the shortlisting process.
Detailed job description and main responsibilities
Please ensure that you have read and understood the job description and person specification before applying.
Assessment Centre and Professional Discussion - 7th October 2026 (Date subject to change)
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Applying for this NHS job
This advert is for Incident Response Desk Dispatch Lead with North West Ambulance Service NHS Trust in Bolton, England. It is listed as a Band 6 Lead (legacy management group) role. The advertised salary is £39,959 - £48,117 per annum. The contract type is Permanent. The application deadline is 29 Sep 2026.
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