Imaging Clerical Officer

Job overview

The Imaging Department is looking for an enthusiastic, motivated and adaptable individual with experience in clerical and administration duties to provide maternity leave cover for 12 months within the Women's Health Service.

The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Women's Health Services Department.  You will have to respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, email or in person.

Main duties of the job

• To provide a front line reception service to patients attending for obstetric ultrasound and other imaging procedures.
• To ensure the successful preparation of appointments covering all imaging modalities and sites following guidelines consistent with requested examination, book patients at the reception, and liaise with staff in the department.
• Responsible for handling and assisting patients/visitors with queries of a sensitive nature, explaining procedures in laymen's terms, what to expect in procedures in the absence of clinical staff, emphasising the examination requirements as per agreed procedures.
• Managing phone queries from patients, other hospital staff and GPs. Ensuring any information is acted upon promptly including updating Soliton and/or other patient administration systems accordingly.
• Responsible for maintenance of the waiting list and advising the Imaging Officer Coordinator of any issues especially possible breaches before they arise so that actions can be taken early to ensure breaches do not occur.
• Responsible for maintaining departmental hours of service and covering other team members during holiday or other absences and offering assistance to other clerical staff in all areas including cross site working when required.

Detailed job description and main responsibilities

Please see attached job description and person specification for full details of this role and the responsibilities required.