Job overview
We have an exciting opportunity to join the Clinical Directorate's Information Governance Team as an Information Governance Officer, supporting our established Data Protection Officer Service.
The successful candidate will have a sound understanding of Information Governance, Data Protection and Confidentiality, enabling them to provide professional advice and guidance to our subscribed Primary care contractors across Wales.
You will ideally hold a recognised qualification in Information Governance or have relevant experience in the field. However, applicants with a broad understanding of Information Governance and a commitment to developing their knowledge will also be considered. Support will be provided to attain a professionally recognised qualification as part of your ongoing learning and development.
Working as part of a dynamic, supportive and friendly team, you will play an important role in promoting good data protection and information governance practices, supporting contractors throughout Wales to meet their statutory and regulatory obligations.
The role will be based at either our Cardiff or Mold office, with flexible working arrangements available. We welcome applications from candidates seeking part-time, job-share and/or flexible working options.
This position offers an excellent opportunity to develop your career in Information Governance while making a meaningful contribution to the delivery of high-quality services across primary care in Wales.
Main duties of the job
As the first point of contact for service enquiries, you will be a dynamic and adaptable individual with excellent communication and organisational skills, committed to delivering a high-quality customer experience.
In this role, you will support our wide range of subscribers by responding to general enquiries, delivering training, undertaking audits, and developing guidance and support materials.
Experience of NHS Information Governance and/or working within a Primary Care setting would be advantageous; however, this is not essential, as full training and support will be provided to the successful candidate.
Due to the geographical spread of the service across Wales, a flexible approach to working is required. The role will involve occasional travel to various sites throughout Wales and may, on occasion, require overnight stays.
Supporting the Delivery of the DPO Service across NHS Wales.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Applicant requirements
Welsh language skills are desirable
Person specification
Experience
Essential
- Experience of producing high quality information for an internal and external audience.
- Experience of working on projects that support better IG practice and highlight successes.
- Experience of working across organisational and professional boundaries in a complex organisation Experience of developing and updating information resources.
- Knowledge and experience of using language and terminology.
Qualifications
Essential
- Relevant degree or equivalent experience.
- BCS Certificate in Data Protection or equivalent qualification.
Desirable
- BCS Certificate in Data Protection or equivalent qualification.
- Registered with a relevant informatics professional body
Skills and Attributes
Essential
- Excellent communication skills and interpersonal skills when dealing with a wide range of clinical stakeholders.
- Ability to develop and maintain effective working relationships across multi functional teams and organisational boundaries.
- Excellent organisations skills. Able to manage complex workloads, multitask in complex and sensitive environments.
- Competent in the use of desktop applications to support role.
- Demonstrate a high degree of motivation.
- Enthusiastic and persuasive.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh.
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Applying for this NHS job
This advert is for IG DPO Support Services Officer with Digital Health and Care Wales in Location to be confirmed at interview, Wales. It is listed as a Band 5 Administrative and IT role. The advertised salary is £32,557 - £39,631 per annum. The contract type is Permanent. The application deadline is 16 Aug 2026.
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