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Job overview
The Clinical Delivery team are looking for a highly motivated individual with supporting evidence-based knowledge and experience to join our Integrated Contact Centre (ICC). This role will provide support and leadership to a multi-disciplinary team. Applicants will be expected to quickly adapt to current ICC policies, procedures and systems currently in place. A desire to support and lead an expanding workforce through change is essential.
The role will provide 24-hour cover across Clinical Delivery within the NWAS ICC footprint with the expectation for the successful post holder to travel across all ICC sites as required to provide presence and support as needed
Main duties of the job
The post holder will be expected to provide visible leadership to a multi-disciplinary team. As part of the Clinical Delivery team, you will be expected to demonstrate flexibility, approachability and the passion to coach staff whilst delivering and encouraging the Trusts strategies and values. The post holder will ensure that their team has access to education and support to meet Trust targets and expectations.
As a Clinical Delivery Team Manager, you will have significant responsibilities for your team's wellbeing including development and education, sickness and absence management, conducting monthly 1-2-1's, delivering KPI’S and guiding staff through Performance Management Plans as required.
Detailed job description and main responsibilities
Please ensure you have read the job description fully before applying for this role.
The selection process will be:
Assessment Centre Thursday 23 July 2026
Professional Discussions will take place Friday 24 July 2026
Person specification
Experience
Essential
- Proven knowledge and experience relating to the operation of Primary & Urgent Care Services
- Experience of system changes to support practice
- Experience of working in a multi-disciplinary team
- Can demonstrate experience of leading and managing diverse staff employed in the provision of patient services
- Experience of working within an NHS Ambulance Emergency Operations Centre or Contact Centre environment.
Skills / Competencies
Essential
- Evidence of Leadership & Mentoring skills
- Excellent written and analytical skills to provide reports to both Internal & External stakeholders
- Proven decision-making skills, including management of risk
- Excellent IT literacy skills
- Enthusiasm and drive to develop Urgent Care
- Good organisational and planning skills to manage a range of activities
- Ability to work effectively in a pressurized environment
- Ability to motivate, performance manage and develop teams and individuals
- Demonstrable compassionate and inclusive leadership
- Demonstrable experience of line management responsibilities
Values and behaviours
Essential
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable –
- Being at our best – professional and adaptable and takes pride in work
- Making a difference – act with compassion, kindness and integrity towards everyone
Qualification and Knowledge
Essential
- Educated to Diploma level in relevant subject; or equivalent level of experience of working at a similar level in this area and willing to work towards CMI level 5 qualification
- Evidence of in-depth knowledge of information and reporting systems, staff management, performance management and change management
- Significant experience in the application of HR processes
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Applying for this NHS job
This advert is for ICC Clinical Delivery Team Manager with North West Ambulance Service NHS Trust in Bolton, North West, England. It is listed as a Band 5 Manager and corporate role. The advertised salary is £32,073 - £39,043 per annum. The contract type is Permanent. The application deadline is 17 Jul 2026.
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