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Job overview
At St George’s, Epsom and St Helier Hospital Group, our people are our greatest asset. Delivering exceptional patient care depends on a workforce that feels supported, empowered and able to perform at its best. High sickness absence can affect patient care, staff wellbeing, service continuity and organisational performance.
To address this priority, the Group is establishing a dedicated Attendance Management Team to improve attendance, support staff wellbeing, strengthen management capability and reduce avoidable sickness absence.
The post holder will support managers to progress and conclude overdue sickness absence cases, ensuring timely action throughout the attendance management process. Responsibilities will include monitoring key performance indicators, analysing workforce data to identify attendance hotspots and escalating complex cases to Employee Relations specialists where appropriate.
The role will work collaboratively with operational managers, HR Business Partners, Employee Relations, Occupational Health, Health and Wellbeing teams and staff-side representatives to promote a proactive and supportive approach to attendance management.
The role will be based at either St George’s Hospital or Epsom and St Helier. Applicants should clearly state their preferred location, as the applicable high-cost area allowance will be based on the chosen location.
Main duties of the job
- Provide practical advice to managers on the Trust’s Attendance Management Policy and oversee sickness absence cases across allocated divisions. Identify overdue cases, support timely reviews and ensure agreed actions are completed.
- Assist managers with informal discussions, formal reviews, long-term sickness meetings and final attendance reviews. Monitor return-to-work compliance, record keeping and implementation of Occupational Health recommendations.
- Manage an active caseload, identify barriers to progress and escalate complex, sensitive or high-risk cases to Attendance Management or Employee Relations specialists. Prepare case summaries, reports and provide procedural guidance at meetings.
- Analyse workforce data to identify sickness trends, trigger breaches, long-term absence, overdue actions and low compliance. Produce divisional reports, monitor performance indicators and support targeted improvement plans.
- Build effective relationships with managers, HR, Employee Relations, Occupational Health, Health and Wellbeing, Workforce Information, trade unions and divisional leaders.
- Provide coaching, briefings and workshops to strengthen managers’ confidence, capability and accountability.
- Ensure compliance with employment law, NHS Terms and Conditions, Trust policies, equality and data protection requirements. Maintain confidentiality and support audits and assurance reviews.
Detailed job description and main responsibilities
**Please access the attached Job description to fully review the main responsibilities of the role and personal specification** *
Person specification
Knowledge
Essential
- Experience of providing advice and guidance to managers
- Experience of monitoring performance information and producing reports
- Experience of working with confidential and sensitive information
- Experience of managing competing priorities and deadlines
Qualifications
Essential
- Educated to degree level or equivalent experience.
Knowledge and skills
Essential
- Excellent verbal and written communication skills
- Ability to analyse data and identify trends
- Strong organisational and planning skills
- Ability to influence and challenge constructively
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Applying for this NHS job
This advert is for HR Attendance Support Advisor with St George's University Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 5 Manager and corporate role. The advertised salary is £36,943 - £46,852 £32,073 - £39,043 plus inner or outer HCAS. The contract type is 12 months (Fixed term or secondment opportunity). The application deadline is 17 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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