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Job overview
You’ll support patients and visitors through front of house reception services, helping them access care smoothly and feel welcomed.
You’ll be part of the Care Coordination Customer Service Team, working across multiple health centre receptions. Your role is key to creating a positive first impression and keeping services running safely and efficiently. You’ll work closely with clinical and admin teams to ensure patients are directed and supported with care.
Main duties of the job
- Welcome patients and visitors in a friendly, professional way
- Manage a busy reception, including answering calls and booking enquiries
- Direct patients to appointments and support clinical teams
- Keep records accurate and up to date using digital systems
- Provide flexible cover across reception sites when needed
- Strong organisation skills with good attention to detail
- Clear communication and a calm, approachable manner
- Flexibility to work across different sites and shift needs
- Level 3 qualification in Business Administration or Customer Service, or equivalent experience
- Word processing skills to OCR Level 2 or ICDL standard
- Experience in an NHS setting is helpful but not essential
We welcome applicants from all backgrounds and value different experiences to help us deliver kind, inclusive care for everyone.
The post is a mobile role covering the 17 health centres in Hull and East riding
Detailed job description and main responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person specification
Knowledge
Essential
- Comprehensive knowledge of a range of administration procedures and practices.
- Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
Desirable
- Knowledge of SystmOne functions and other clinical reporting systems
- Knowledge of clinic/appointment programmes
- Knowledge of making every contact count (MECC)
Experience
Essential
- Previous experience of working in an office environment and carrying out general office/administration procedures
Desirable
- Previous experience of patient appointment booking systems e.g sytstmOne
- Previous NHS experience or working with the public
Qualifications
Essential
- Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience
Desirable
- Word processing to OCR level 2 standard or ICDL
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Applying for this NHS job
This advert is for Health Centre Receptionist with City Health Care Partnership CIC in Bransholme Health Centre. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 pa/pr. The contract type is Permanent. The application deadline is 02 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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