Head of Administration & Patient Services

Job overview

Head of Administration & Patient Services West London Forensic Services

We are seeking an experienced and motivated leader to join West London Forensic Services as our Head of Administration & Patient Services. This is a rare opportunity to lead a number of vital services across a large and diverse forensic mental health setting.

Reporting to the Service Director, you will provide strategic and operational leadership for administration services across the Three Bridges Medium Secure Directorate, The Orchard Women's Service, Low Secure and Community Services, and the Cassel Hospital. You will also oversee Patient Affairs, Patient Banking Services, CQC administration support, and key service budgets.

The successful candidate will have strong leadership, organisational, and financial management skills, with the ability to drive service improvement and deliver high-quality patient-centred support services.

This is an exciting opportunity to make a significant impact within a nationally recognised forensic service while working as part of a supportive senior leadership team.

For an informal discussion, please contact the recruiting manager.

Main duties of the job

This is a rare and exciting opportunity to lead and shape administrative and patient support services across one of the UK's largest forensic mental health services.

As Head of Administration & Patient Services, you will provide strategic leadership for administration, patient affairs, and patient banking services, ensuring the delivery of high-quality, efficient, and patient-focused support across West London Forensic Services.

You will lead services across:

• The Three Bridges Medium Secure Directorate
• The Orchard Women's Service
• Low Secure and Community Services
• The Cassel Hospital
• Primary Health Care

Key responsibilities include:

• Leading and developing administration services across the division.
• Managing administration managers and supporting workforce development.
• Overseeing Patient Affairs and Patient Banking services, ensuring effective and compliant service delivery.
• Leading on governance processes, service procedures, and CQC activity.
• Supporting investigations, disciplinary processes, and service improvement initiatives.
• Managing departmental budgets and resources to support operational excellence.

This is an excellent opportunity for an experienced leader to make a significant impact on service quality, patient experience, and organisational performance while working as part of a supportive senior leadership team.

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Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.