Job overview
We are seeking an experienced and motivated operational leader to join our Directorate in a pivotal management role. The post holder will play a key role in ensuring the Directorate delivers high-quality, safe, and effective services while meeting national performance standards, quality requirements, and Trust objectives.
Working closely with Clinical Leads, multidisciplinary teams, and senior managers, the successful candidate will provide visible leadership across the service, ensuring the effective day-to-day operational management of designated specialties.
The post holder will also lead on governance, risk management, complaints handling, workforce planning, and data quality processes, ensuring services remain compliant with Trust and national standards.
In addition, the successful candidate will support the development and implementation of service improvement initiatives, contribute to business case development and recruitment planning, and provide direct line management to Team Leaders and the Rota Coordinator. The role demands strong analytical, communication, and leadership skills, with the ability to interpret complex information and make decisions in challenging and often conflicting situations.
Main duties of the job
Key responsibilities include:
- Leading the daily management and coordination of Gynaecology services, including Referral to Treatment (RTT) 18-week pathways and Cancer Patient Tracking Lists (PTLs).
- Monitoring, managing and improving performance against RTT, cancer and diagnostic standards, ensuring timely access to treatment and care.
- Supporting Directorate Team Leaders to identify capacity constraints and implement solutions to maximise service provision and improve patient flow.
- Liaising with external healthcare providers to support timely referrals and achievement of the 28-day Faster Diagnosis Standard.
- Collaborating with Clinical Leads, Clinical Nurse Specialists, Matrons and multidisciplinary teams to support service delivery and pathway performance.
- Ensuring cancer pathways are regularly reviewed and aligned with national guidance and local service standards.
- Ensuring clinical documentation supports the timely progression and closure of patient pathways.
- Attending and supporting weekly Cancer MDT meetings, RTT reviews and performance meetings, escalating issues and providing exception reporting where required.
- Working collaboratively with Elective and Cancer Management teams to support the development and delivery of robust performance improvement trajectories.
- Analysing activity, outcome and performance data to identify trends, risks and opportunities for improvement across RTT and cancer pathways.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Knowledge and experience
Essential
- experience of operational service management within an NHS healthcare setting, including responsibility for service delivery, performance management, and patient pathway management.
- knowledge of RTT, Cancer Waiting Times standards (including 2WW, 28-Day Faster Diagnosis Standard and 62-Day pathways), PTL management, and elective performance requirements.
- Demonstrable experience of managing and developing staff, including recruitment, appraisal, objective setting, performance management, attendance management, and disciplinary processes.
- Proven track record of delivering service improvements, managing change programmes, and achieving challenging national and local performance targets through effective use of improvement methodologies and stakeholder engagement.
- Experience of budget management and resource planning, combined with strong analytical, report-writing and presentation skills, with the ability to interpret complex performance data and develop corrective actions to improve service performance.
Desirable
- Validating RTT and cancer pathway experience.
Education/ qualifications
Essential
- Educated to degree level or evidence of equivalent level of ability/experience
- Post Graduate Management qualification or equivalent level of ability/experience
Skills, abilities and attributes
Essential
- Demonstrates excellent interpersonal, communication, facilitation and influencing skills, with the ability to build effective working relationships across multidisciplinary teams and with staff at all levels.
- Demonstrates strong analytical ability, including experience of interpreting complex data and producing reports, supported by advanced IT skills, particularly Microsoft Excel and PowerPoint.
- Demonstrates proven leadership skills with the ability to motivate, support and develop individuals and teams, promoting high performance and positive engagement.
- Demonstrates the ability to prioritise competing demands, work effectively under pressure, meet deadlines, and identify practical solutions to operational challenges.
- Demonstrates a commitment to improving patient services, promoting equality, diversity and inclusion, and displays a flexible, highly motivated and conscientious approach to work.
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Applying for this NHS job
This advert is for Gynaecology Service Manager with London North West University Healthcare NHS Trust in Harrow, London, England. It is listed as a Band 7 Manager and corporate role. The advertised salary is £55,524 - £62,652 Inclusive of HCAS pro rata - per annum. The contract type is Permanent. The application deadline is 03 Aug 2026.
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