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Job overview
The post-holder is responsible for providing holistic welfare support to ensure programme outputs are delivered effectively.
The post holder will take a lead on all specific welfare or aspects of the Armed Forces Programme.
Responsible for day-to-day delivery, and subsequent performance management, adjusting plans as required to ensure that risks and issues are mitigated across the welfare spectrum.
The post holder will work with clinicians and managers to ensure provision of the best possible staff and patient experience and service delivery.
The post holder will work collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives welfare pathways.
It is expected that the specific landscape managed by the post holder will change over time as the capability and collaboration opportunities grow.
Main duties of the job
- Provide welfare management expertise to the Armed Forces Community and ensure that the trust staff are briefed and have clear responsibilities, when patients are identified as being in the Armed Forces community. Work in an agile manner, supporting programme and organisational priorities where required
- Communicate information on the delivery progress of the welfare spectrum you are responsible for
- Provide scheduled highlight and exception reports into the programme, tracking patient pathways
- Keep meticulous records and ensure data and reports are provided in a timely manner, with full understanding of the need to demonstrate return on investment to other agencies
- Organise and monitor welfare resources to ensure their effective use while delivering against agreed programme objectives
- Recognise safeguarding issues quickly and immediately report any concerns regarding children or vulnerable adults to the appropriate agencies
- Support evaluation and audit of welfare data across all sites and organisations linked to the programme
- Process referrals, correctly assessing the welfare needs of service users with unfaltering professionalism, compassion and sensitivity
Detailed job description and main responsibilities
Please see Job Description and Person Specification for full information on the duties and responsibilities of the role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Skills
Essential
- Excellent organisational skills with a demonstrable ability to prioritise workload and work methodically, efficiently and accurately to meet deadlines.
- Demonstrable communication and influencing skills with the ability to remain calm, effective and efficient during difficult situations.
Experience
Essential
- Previous Military or Armed Forces Community experience.
- Proven practical experience of setting up and maintaining effective and efficient workflow and administrative systems
- Previous experience, including exposure to dealing with a range of Welfare issues
- Previous demonstrable experience of data collection, presentation and report writing
Qualifications
Essential
- Educated to degree level or equivalent qualification or experience. GCSE or equivalent in maths and English
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Applying for this NHS job
This advert is for GSTT Armed Forces Welfare Officer with Guy's and St Thomas' NHS Foundation Trust in St Thomas' Hospital, England. It is listed as a Band 5 Administrative and IT role. The advertised salary is £38,488 - £46,852 p.a inc HCA. The contract type is 12 months (Fixed Term or Secondment). The application deadline is 10 Sep 2026.
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