Facilities Officer - South Sites

Job overview

The post holder is directly responsible for overseeing the delivery and monitoring of a range of Facilities services essential for the effective working of the Trust including domestic, catering, portering, waste, pest control, linen/laundry and any other Facilities functions if required.

Contribute to the delivery of high quality Patient Care by providing for well managed and maintained premises. As part of the Facilities Senior Management Team, the post holder will deputise for other Senior Managers if required.

Participate in the formulation of the Trust's strategies and plans, monitoring and initiating action appropriately in relation to the department's contribution to the effective development and management of the Trust.

Main duties of the job

Oversee and monitor internal contracts such as pest control, window cleaning and waste and to participate in regular contract review meetings, if required.

To meet regularly with the Heads of departments, including Renal Dialysis Units, Queen Mary's, Beckenham Beacon and Orpington and others to be agreed with Line Manager, to discuss service delivery. To prepare and present regular reports to the CEF Management team, detailing the performance of each area of contracted service provision.   To be able to deliver presentations to senior groups of staff on matters related to the performance of all the Soft FM Services.

To lead the PLACE auditing, reporting and rectification process, for the South Sites.  To be involved in the implementation and continuing assessment of the National Cleaning Standards.  Use computer software, storing monitoring information by creating databases, reports and spreadsheets.  Act on behalf of clinical and non-clinical departments in dealing with complaints regarding poor levels of service by the service providers.  To establish customer care groups so that feedback can be received on a regular basis to ensure that services continue to meet the changing needs of its customers.

Detailed job description and main responsibilities

Main Duties and Responsibilities

• To maintain an accurate system of monitoring for these functions, in order that, an accurate  assessment of value for money can be drawn.
• To establish criterion for assessment in order to measure standards of performance and to take appropriate proactive/corrective action when standards are not being achieved.
• Oversee and monitor internal contracts such as pest control, window cleaning and waste  and to participate in regular contract review meetings, if required.
• To manage and review systems of formal monitoring of contracts to include quality, quantity and cost incorporating customer satisfaction feedback where appropriate.
• To meet regularly with the Heads of departments, including Renal Dialysis Units, Queen Mary's, Beckenham Beacon and Orpington and others to be agreed with Line Manager, to discuss service delivery.
• To prepare and present regular reports to the CEF Management team, detailing the  performance of each area of contracted service provision.
• To deputise for the Line Manager as and when required.

Please see the detailed job description and person specification for this role which is attached to this advert.