Evening ward clerk

Job overview

You will be providing administrative support as well as the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls

Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, All patients are on and off the sytem within 15 minutes.

The wards will be a busy and demanding working environments, but the successful applicant will join a strong & supportive team. The successful applicant will be required to work on their own initiative, managing their own workload, as well as being part of a team.

Applicants must be computer literate, and have excellent communication & interpersonal skills. Experience of working in an NHS environment would be an advantage.

Main duties of the job

• Patient information & administrative duties Produce temporary files for patients admitted onto the ward.
• Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients on each medical ward and clinical attendances, always making sure the patients demographics are up to date.
• Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.

Detailed job description and main responsibilities

• Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients on each ward and clinical attendances, always make sure the patient demographics are up to date.
• Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.
• Ensure patient labels are attached to every document within the patient file

Receptionist duties

• Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
• Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them
• To cover the float phone, to enable all wards to be able to contact you for any patient movement

Knowledge and skills required

• To be able to organise time effectively
• The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives
• To be able to remain calm under pressure
• The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service, but must be able to also work independantly using their own initiative.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.