Job overview
Do you enjoy meeting people, organising events and making a real difference? Join our Engagement and Inclusion Team and help shape the future of ambulance services across the North East.
This varied role will see you working with patients, volunteers, community groups and partners to ensure local voices influence how we develop and improve our services. One day you could be supporting a community event, the next analysing patient feedback, developing surveys or building relationships with organisations across the region.
You'll help organise engagement events, support patient experience surveys, analyse feedback and produce reports that drive improvement and help manage our Foundation Trust membership. You'll also work closely with Healthwatch, voluntary organisations and colleagues across the Trust.
We're looking for someone who is organised, enthusiastic and passionate about community engagement. You'll have excellent communication and relationship-building skills, experience of organising events or engagement activities, strong IT skills and the ability to manage a varied workload.
This is a rewarding opportunity to improve patient experiences, strengthen community relationships and influence the future of healthcare. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.
For an informal discussion, contact Mark Johns, Engagement, Diversity and Inclusion Manager, mark.johns@neas.nhs.uk.
Main duties of the job
The communications and engagement team operates in a busy working environment, serving a wide range of audiences across North East England that include patients, staff, national and local media, MPs, local authorities and other NHS organisations. The department is responsible for a variety of internal and external communications and engagement activity, including patient, staff and corporate publications, maintaining and updating the Trust website and Intranet, external engagement with patients and stakeholders, links with HealthWatch and other third and public sector organisations , supporting our growing social media presence, managing our Foundation Trust membership, delivering staff awards and managing our patient surveys, ensuring patient feedback influences services. .
Detailed job description and main responsibilities
Please see the job description and person specification attached to this vacancy for further information about the role and its requirements.
Person specification
Knowledge
Essential
- Knowledge of public/patient/stakeholder engagement, communications and public relations techniques approaches and procedures
- Ability to analyse and interpret data and develop clear and concise reports
Desirable
- An understanding of contemporary NHS issues and particularly those effecting ambulance services
Experience
Essential
- Experience of supporting user community or similar groups
- Experience of establishing and facilitating effective user/public involvement that impacts on decision making and influences service delivery
- Experience of managing collaborative working, including competing agendas to facilitate partnership, ranging from front line staff, clinical or social work professionals, to directors
- Experience of organising and facilitating meetings, events, PR activities/campaigns
- Experience of delivering engagement and involvement related projects
Key Skills
Essential
- IT Literate including use of Microsoft Office packages and good database management skills for accessing and interpreting FT membership data and patient experience feedback
- Ability to prioritise and manage own and others workload to deliver required outcomes and to contribute to the overall improvement of services
Personal Attributes
Essential
- Capable of working under some pressure
- Personable with an ability to build good relationships with peers, colleagues, partners and stakeholders of all levels
Education & Qualifications
Essential
- Educated to Degree Level or equivalent qualification or experience
Desirable
- Membership of the Chartered Institute of Public Relations (CIPR) or other engagement or communication professional body
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Applying for this NHS job
This advert is for Engagement & Membership Officer with North East Ambulance Service NHS Foundation Trust in Tyne & Wear, England. It is listed as a Band 5 Administrative and IT role. The advertised salary is £32,073 - £39,043 per annum pro-rata. The contract type is 12 months (12 months fixed term). The application deadline is 16 Aug 2026.
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