Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
2 listedRequirements the employer expects applicants to meet.
- Experience
Experience of working under own supervision in a busy environment Ability to work as part of a team Knowledge of Word & Excel
- Education and qualifications
GCSE Maths and English at grade C or above, or equivalent qualifications
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Experience working in a patient environment
- Education and qualifications
NVQ in customer related/ administration or working towards this
Job overview
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
Main duties of the job
To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communicates tactfully with patients, staff about appointments or any other queries deemed necessary.
Communicates with patients and their relatives who are telephoning to update their personal details and change cancel appointments.
Detailed job description and main responsibilities
The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking team.
To welcome patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner. To ensure you are patient focused at all times and always greeting patients with a smile. To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trust's systems including: Choose and Book, iPortal, Unisoft/Endobase and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager:
Sophie Dodds, Operational Services Manager
Email: Sophie.Dodds@uhnm.nhs.uk
Tel: 01782 676185
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Endoscopy Receptionist with University Hospitals of North Midlands NHS Trust in Stafford, England. It is listed as a Band 2 Receptionist role. The advertised salary is £25,272 per annum pro rata. The contract type is Permanent. The application deadline is 16 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (02 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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