Job overview
In this role you will be contacting patients via the phone, directly to book patients for their endoscopy procedures to assist diagnosis via our 18 week, urgent and 2 week wait pathways.
Working flexibility required as this role would be worked on a 7day rota shift basis. Hours are between 08:00 and 16:00 . This may be subject to change upon needs of the service.
Main duties of the job
You will be responsible for booking patients in line with the Trust 'Patient Access Policy' and ensuring that all patients are allocated to an appropriate endoscopy list and procedures are carried out as soon as possible.
You will need to be fully computer literate in all Microsoft applications and ideally have recent administrative experience. You will also need excellent organisational and communication skills, with the ability to prioritise own workload while maintaining a high level of accuracy.
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Skills
Essential
- Ability to prioritise workload
- Team player
- Accuracy and be Flexible
- Excellent telephone manner
Knowledge
Essential
- Experience of working in an acute setting
- Confidentiality and Data Protection
- Customer service
Desirable
- Experience of working within an Endoscopy Unit
Experience
Essential
- Previous administrative role
- Advanced IT Systems including - Microsoft Office
- Working collaboratively as part of a team
- Experience of communicating with a range of people both within and external to the organisation
Desirable
- Experience within relevant work area
- Experience of working with members of the public
- Knowledge of HICCS booking System.
Qualifications
Essential
- GCSE grade 5/C or equivalent in English and Maths
- NVQ level 3 in administration/secretarial or equivalent experience
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Applying for this NHS job
This advert is for Endoscopy Booking Clerk - Colchester with East Suffolk and North Essex NHS Foundation Trust in Colchester/Clacton Hospital. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 28 Aug 2026.
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