Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
8 listedRequirements the employer expects applicants to meet.
- Skills and Attributes
Excellent professional and confident communication skills, both written and verbal with the ability to understand and relay complex information to people at all levels
- Skills and Attributes
Ability to plan and manage own work schedule
- Skills and Attributes
Self-starter with excellent time management skills and ability the ability to demonstrate initiative
- Skills and Attributes
Demonstrate commitment to Trust HEART values – Honesty, Equity, Accountability, Respect, and Teamwork
- Knowledge and Experience
Administrative experience in a hospital environment
- Knowledge and Experience
Experience of working to and implementing local policies and procedures
- Knowledge and Experience
Understanding of information governance and confidentiality
- Education /Qualifications
Educated to GCSE's Grade C or above or equivalent qualifications e.g. 'O' levels
Desirable
2 listedAdditional qualities the employer would prefer.
- Skills and Attributes
Administrative experience in an Endoscopy department or a Bowel Cancer Screening Centre
- Knowledge and Experience
Administrative experience in an Endoscopy department or a Bowel Cancer Screening Centre
Job overview
The post holder will be part of the Endoscopy Access Team and will be responsible for day to day co-ordination and compiling of waiting lists and adding of patients to these waiting lists.
The post will require you to work closely with the polyp nurse specialist and general anaesthetic pre-assessment nurses.
To provide comprehensive administrative support to the Endoscopy Department.
The ability to work autonomously using your own initiative but adhering to operational procedures and established practices and referring to the supervisors when guidance is needed.
To maintain a positive, proactive and professional approach to work at all times.
To deal with telephone enquires in an empathetic and productive manner, taking appropriate action to ensure high patient satisfaction.
To work as part of team to deliver a first class service to patients and users of the Endoscopy service.
Actively supporting and contributing to the requirements of the service To utilise designated operational practices within the specific endoscopy reporting system and trust’s systems.
Main duties of the job
To communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
Respond to enquiries and take appropriate action on behalf of the service either by telephone, personal contact or correspondence, within agreed time limits.
Liaise with all relevant departments involved in providing care and core services to ensure the smooth progression of the patients pathway.
Provide excellent front of house service when covering Endoscopy receptions.
Dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the supervisors.
Provide expert advice on aspects of the patient’s care within defined boundaries and limits.
Establish and maintain electronic and manual filing systems.
Cover other members of the Endoscopy admin team when required which may mean working on other sites.
The post holder will actively support & contribute to the requirements of the pre-assessment service and the endoscopy unit.
Detailed job description and main responsibilities
Please see attached job description and person specification for full role duties and responsibilities.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Endoscopy Access Administrator with London North West University Healthcare NHS Trust in Harrow, England. It is listed as a Band 3 Administrator role. The advertised salary is £30,630 - £32,346 pa Inclusive of High Cost Area Supplement. The contract type is Permanent: Cross-site. The application deadline is 16 Sep 2026.
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