Encompass Learning & Development Assistant Band 3

Job details

• Branch: St Luke's Hospital site, Armagh (SHSCT)
• Location: St Luke's Hosp-Hill Building
• Directorate: HR & Organisational Development
• Salary: Band 3 (£24,937 - £26,598)
• Contract Type: Permanent
• Opening Date: 19/08/26
• Closes: Wed, 02 September 2026 @ 4:00 PM
• Interview Dates: To be confirmed

Notes

If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE

encompass Learning & Development Assistant

BAND

Band 3

DIRECTORATE

Human Resources & Organisational Development

INITIAL LOCATION

Hill Building, St Lukes, Armagh

(Hybrid Working is available offering a balance of working from home and working from the office)

REPORTS TO

encompass Learning & Development Manager

ACCOUNTABLE TO

FLEXIBLE WORKING PROVISIONS AVAILABLE

Senior Organisational Development Practitioner

Full-time Working, Flexi-Time, Compressed/elongated hours, Hybrid Working

JOB SUMMARY

encompass is a HSC NI wide transformation Programme which enables a single digital care record for every citizen in Northern Ireland who receives health and social care. encompass aims to provide a digitally enabled whole system approach for patients and service users with the safest, highest quality, informed care.

The post holder will support the OD Team in providing efficient user and learning management system administration for all encompass related learning activities and administration support to the wider OD team.

KEY DUTIES / RESPONSIBILITIES

Administration and daily operation of the encompass support mailbox to assist in the coordination and delivery of OD Team processes and efficient support for encompass training queries and issues for our entire Southern Trust workforce.

Collection and administration of new start / transfers & amendments / leavers data and training requirements for creation and updates of learning management system accounts for encompass training.

As part of the OD Admin Team, the post holder will be responsible for the efficient and punctual handling of telephone, virtual and face-to-face enquiries from all personnel, including managers and professional leads, investigating and resolving encompass training related issues.

Escalation of more complex/specialist enquiries to the appropriate OD contact.

Assist with maintaining, cleansing, updating and uploading of data held for management of encompass training records and user profile information to the Learning Management System.

Develop good working relationships with other teams and internal stakeholders for the efficient provision of an encompass Learning & Development support service for our entire Southern Trust workforce.

RAISING CONCERNS – RESPONSIBILITIES

The post holder will promote and support effective team working, fostering a culture of openness and transparency.

The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the Trust’s ‘Your Right to Raise a Concern (Whistleblowing)’ policy and their professional code of conduct, where applicable.

GENERAL REQUIREMENTS

The post holder will be required to

Assist the organisation in fulfilling its statutory duties under Section 75 of the Northern Ireland Act 1998 to promote equality of opportunity and good relations and under the Disability Discrimination (Northern Ireland) Order 2006. Staff are also required to support the organisation in complying with its obligations under Human Rights Legislation.

Ensure the Organisation’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of The Organisation's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

Adhere at all times to all Trust policies/codes of conduct, including for example

Smoke Free policy

IT Security Policy and Code of Conduct

standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

Take responsibility to minimise the Trust’s environmental impact wherever possible. This will include recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel.

All employees of the Organisation are legally responsible for all records held, created or used as part of their business within the Southern Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the Trust policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

Represent The Organisation’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

September 2025

PERSONNEL SPECIFICATION

JOB TITLE AND BAND encompass Learning & Development Assistant – Band 3

DEPARTMENT/DIRECTORATE Organisational Development Team, Workforce &

Organisational Development Service / Human

Resources & Organisational Development

Directorate

HOURS 37.5 hr/week

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Qualifications/ Experience

4 GCSEs at Grades A-C including English Language and Maths or equivalent/higher qualification AND 1 years’ experience in a clerical/administrative role

OR

2 years’ experience in a clerical/administrative role

Shortlisting by Application Form

Experience in the use of Microsoft Office products including Word, Outlook, Excel, MS Forms, SharePoint

SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:

Skills / Abilities /

Knowledge

Ability to work accurately with attention to detail

Ability to work as part of a team

Ability to use own initiative

Ability to identify problems and recommend appropriate solutions.

Good organisational skills with an ability to prioritise own workload

Effective communications skills to meet the needs of the post in full.

Interview

DESIRABLE CRITERIA

SECTION 3: The following are DESIRABLE criteria. These will only be used where it is necessary to introduce additional job related criteria to ensure files are manageable. Applicants should therefore make it clear on their application form whether or not they meet these criteria. Failure to do so may result in you not being shortlisted

Experience

N/A

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.

Successful applicants may be required to attend for a Health Assessment

THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER

All staff are expected to display the HSC Values at all times