Emergency Floor Administrator

Job overview

An exciting opportunity has arisen across the Emergency Floor for an Administrator.

We are looking for an enthusiastic ward clerk/receptionist to join the Emergency Floor. This is an excellent opportunity for you to join a dynamic team who are responsible for providing administrative support across the Emergency Department Reception, Emergency Assessment Unit and Acute Medical Unit.

You will be joining a motivated, dynamic team that operates 365 days a year providing reception/ward clerk cover 24 hours a day. This includes weekends, bank holidays and Christmas/New year cover. Shift patterns can be flexible, we have a variety of shifts available between the hours of 8am-midnight.

This post involves patient contact with front-line Emergency reception and ward clerk duties. The ideal candidate will demonstrate excellent communication skills and the ability to deliver a friendly, professional service to our patients. Accuracy and attention to detail are vital in this role, together with the ability to multi-task in a busy environment. Full training provided and management support for career progression opportunities should they arise.

Please see attached weekly rota 1 x 24.5 hours and 1 x 19.5

Main duties of the job

To provide high quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures.

To support the Emergency Admin Team Leader to undertake change management.

To be the first point of contact for all Emergency Patients and their relatives as they arrive in, or contact, the Emergency Department.

To ensure that patients are treated with courtesy, dignity and respect.

There are no responsibilities for line management of staff or budget control.

Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.

Detailed job description and main responsibilities

• To ensure patients are received and processed in line with key performance indicators, ensuring accuracy and a high level of data quality
• To use the relevant IT systems to register patients, record attendances, make appointments and transfer medical records as required
• Attend statutory, essential and mandatory training
• Use of Trust computer systems, ensuring patients are booked in accurately in a timely manner

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.