Emergency Department Support Officer BHSCT Band 3

Job details

• Branch: Belfast HSCT
• Location: ROYAL BELFAST HOSPITAL FOR SICK CHILDREN
• Directorate: Specialist Hospitals and Women's Health
• Salary: Band 3 (£24,937 - £26,598)
• Contract Type: Permanent
• Opening Date: 20/08/26
• Closes: Thu, 03 September 2026 @ 4:30 PM
• Interview Dates: TBC

Notes

Accept online applications only. A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week. Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

POST: Emergency Department Support Officer (Shift work)

LOCATION: Urgent & Emergency Department RBHSC

BAND: 3

REPORTS TO: ED Team Leader

RESPONSIBLE TO: Admin Co-Ordinator

Job Summary / Main Purpose

The post holder will work as an integral part of the Department’s Multi-disciplinary Team to provide support in meeting the needs of all patients who attend.

The post holder will be required to work closely with providers of support services.

The main elements of the role include providing a high level of clerical support, hospitality, minor maintenance, stores and general tidiness. He/she will undertake other duties as required to ensure the department is welcoming, efficient, comfortable, and meets the needs of individual patients.

Main Duties / Responsibilities

For each of the following, the post holder will;

General

Provide an effective customer service.

Meet and greet patients on arrival to the Department in a professional and courteous manner and provide any relevant information required.

Communicate effectively within the multi-disciplinary team, ensuring that patient’s needs are known.

Contribute to maintaining a safe, clean and tidy environment, which includes monitoring the environment and equipment.

Ensure patients are kept informed of any delays in their treatment, admission or discharge.

Ensure effective participation in the patient liaison process including effective management of the process.

Ensure the Department has sufficient stocks to meet patient and staff needs.

Respect the privacy and dignity of patients whilst carrying out their duties.

Clerical

Answer phones and patient enquiries promptly.

If required Photocopy ED notes for admitted patients.

Inform the IT dept. if any problems with printers or the IT system and reporting any problems as urgent. Follow up until response.

Take details of patients who arrive by ambulance.

Maintain notice boards, disposing of out of date or irrelevant material.

Book transport of patients, e.g. NIAS, taxi, relatives.

Follow up blood results, CT results etc.

Ordering of stores – keeping all clerical stock levels up to date and tidy.

Page specialty teams as requested.

Communicate effectively with patients/relatives/carers respecting confidentiality but ensuring that appropriate information is passed on to nursing staff.

Provide cover for ED reception / ATTEND / MIU in time of staff shortages.

Disposing of confidential waste bags.

If required ensure that outpatient referrals are forwarded on as requested by the ED clinician using outlook.

Order porters for patients/relatives via the encompass system.

Scan patient records in real time when they come to the department, such as ambulance PRFs/GP referral letters/ nursing home documentation and other documentation as required.

Cleaning

Promote the maintenance of a safe and tidy department at all times.

Support Department activities relating to patient admission and discharge i.e. informing the Ward and Bedside Team of terminal cleans spillages etc.

Keep nurses’ station tidy and free from clutter.

Identify any problems with cleanliness and report to the Nurse in Charge.

Ensure Department cupboards are kept organised, cleaned and tidy.

Catering

Co-ordinate at department level the provision of any additional meal requirements that arise in conjunction with the kitchen manager and nursing staff.

Identify any problems with catering and report to sister and kitchen managers.

Maintaining the Environment

Ensure that a daily check is made of all computer terminals to ensure that they are working in all areas.

Ensure that faulty equipment is reported, repaired and returned in a timely manner.

Monitor levels of scrub suits and order more as required.

Monitor and co-ordinate other ad hoc maintenance, liaising with appropriate helpdesks and Estates staff as required.

Ensure linen store is kept clean, tidy and used for purpose of stored linen.

Monitor the level of linen available and report problems to the Ward Sister/Charge Nurse.

Assist with the removal of confidential waste as per BHSCT policy.

Respect the privacy and dignity of patients whilst carrying out duties.

Maintain the safety of people’s property and belongings.

Adheres to all BHSCT Policies.

Education and Practice Development

Participate in own staff appraisal.

Participate in in-servicing training.

Attend mandatory training.

Continue to train and develop own knowledge and practice in keeping with clinical and personal need.

Undertake training in the ordering of supplies pertinent to the ED.

General Responsibilities

Employees of the Trust are required to promote and support the mission and vision of the service for which they are responsible and:

At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.

The post holder will promote and support effective team working, fostering a culture of openness and transparency. The post holder will ensure that they take all concerns raised with them seriously and act in accordance with Belfast Trust’s Whistleblowing Policy and their professional code of conduct, where applicable.

Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them.

Comply with the Trust’s Smoke Free Policy.

Carry out their duties and responsibilities in compliance with the Health and Safety Policies and Statutory Regulations.

Adhere to Equality and Good Relations duties throughout the course of their employment.

Ensure the ongoing confidence of the public in-service provision.

Maintain high standards of personal accountability.

Comply with the HPSS Code of Conduct.

Information Governance

All employees of Belfast Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Belfast Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and also including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004, the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Employees are required to be conversant and to comply with the Belfast Health and Social Care Trust policies on Information Governance including for example the ICT Security Policy, Data Protection Policy and Records Management Policy and to seek advice if in doubt.

For further information on how we use your personal data within HR, please refer to the Privacy Notice available on the HUB or Your HR

Environmental Cleaning Strategy

The Trusts Environmental Cleaning Strategy recognises the key principle that “Cleanliness matters is everyone’s responsibility, not just the cleaners” Whilst there are staff employed who are responsible for cleaning services, all Trust staff have a responsibility to ensure a clean, comfortable, safe environment for patients, clients, residents, visitors, staff and members of the general public.

Infection Prevention and Control

The Belfast Trust is committed to reducing Healthcare associated infections (HCAIs) and all staff have a part to play in making this happen. Staff must comply with all policies in relation to Infection Prevention and Control and with ongoing reduction strategies. Standard Infection Prevention and Control Precautions must be used at all times to ensure the safety of patients and staff.

This includes:-

Cleaning hands either with soap and water or a hand sanitiser at the appropriate times (WHO ‘5 moments’);

Using the correct ‘7 step’ hand hygiene technique;

Being ‘bare below the elbows’ when in a clinical environment;

Following Trust policies and the Regional Infection Control Manual (found on intranet);

Wearing the correct Personal Protective Equipment (PPE);

Ensuring correct handling and disposal of waste (including sharps) and laundry;

Ensuring all medical devices (equipment) are decontaminated appropriately i.e. cleaned, disinfected and/or sterilised;

Ensuring compliance with High Impact Interventions.

Personal Public Involvement

Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal Public Involvement (PPI).

Please use the link below to access the PPI standards leaflet for further information.

http://www.publichealth.hscni.net/sites/default/files/PPI_leaflet.pdf

Clause: This job description is not meant to be definitive and may be amended to meet the changing needs of the Belfast Health and Social Care Trust.

PERSONNEL SPECIFICATION

JOB TITLE / BAND: Emergency Department Support Officer (Shift Work)

Band 3

DEPT / DIRECTORATE: Emergency Departments / Unscheduled Care

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined below at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage.

You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Qualifications

Registration

Experience

4 GCSEs at Grades A-C / 9-4 including English or English Language (excluding English Literature) or equivalent / higher qualification AND 1 years’ experience in a clerical / administrative role.

OR

2 years’ experience in a clerical / administrative role.

Shortlisting by Application Form

Knowledge

Skills

Abilities

Experience in the use of Microsoft office products including Word, or equivalent.

Ability to work as part of a Team.

Ability to use own initiative.

Good organisational skills with an ability to prioritise own workload.

Effective communication skills to meet the needs of the post in full.

The ability to work in a pressurised environment to meet the needs of the service.

And

Interview

DESIRABLE CRITERIA

Desirable criteria will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these. Failure to do so may result in you not being shortlisted.

Experience of working within a multi-disciplinary team within a healthcare environment.

NOTE

Where educational/professional qualifications form part of the criteria you will be required, if shortlisted for interview, to produce original certificates and one photocopy of same issued by the appropriate authority. Only those certificates relevant to the shortlisting criteria should be produced. If educational certificates are not available an original letter and photocopy of same detailing examination results from your school or college will be accepted as an alternative.

If successful you will be required to produce documentary evidence that you are legally entitled to live and work in the United Kingdom. This documentation can be a P45, Payslip, National Insurance Card or a Birth Certificate confirming birth in the United Kingdom or the Republic of Ireland. Failure to produce evidence will result in a non-appointment.

Where a post involves working in regulated activity with vulnerable groups, post holders will be required to register with the Independent Safeguarding Authority.

HSC Values

Whilst employees will be expected to portray all the values, particular attention is drawn to the following values for this role