Search for more jobs in London
Job overview
Be at the forefront of delivering a truly world-class international patient experience within a leading NHS Trust. In this pivotal role, you will shape and lead UCLH Private Healthcare’s international office service that connect patients, embassies, and healthcare teams, ensuring care is seamless, responsive, and of the highest standard.
This is an opportunity for a confident and culturally aware leader who thrives on building strong external relationships while driving operational excellence internally. The post holder will be the first point of contact with Gulf Health Offices in London, working to increase referrals and maintain strong relationships.
You will manage our team of Arabic Advocates who support patients and their families with translation services and cultural support as they navigate the UK health system and being in a foreign country.
Main duties of the job
Lead and develop a high-performing service that supports international patients and builds trusted relationships with global partners. You will oversee day-to-day operations, ensuring seamless coordination between clinical teams, administrative functions, and external stakeholders, while maintaining a strong focus on quality, responsiveness, and patient experience.
Working at pace, you will use your leadership, communication, and problem-solving skills to manage complex situations, drive service improvements, and support business growth. You will champion culturally sensitive care, guide teams to deliver exceptional standards, and use insight and data to enhance performance. This role suits a proactive, organised individual who can influence, collaborate, and deliver results in a dynamic and evolving environment.
Using your Arabic language skills you will help bridge the cultural and language barrier between patients and their families, clinical and administrative teams, and embassy referrers.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Experience
Essential
- Significant previous experience as an interpreter within a medical / hospital setting
- Knowledge and experience in a private healthcare setting
- Knowledge of medical terminology (to AMSPAR level or equivalent) and to be able to translate speedily and accurately
- Experience at managing a team of staff
- Experience of working in an environment providing direct customer service
- General office / administrative experience
Desirable
- Knowledge and experience in marketing
Skills and Abilities
Essential
- Computer literate and competent in MS Word and Microsoft Outlook
- Working knowledge of PC applications for written translation using universal keyboard
- Fluent in English and Arabic (written & oral) as native language or equivalent language qualification to degree level
- An excellent communicator and team player
- Ability to prioritise and to work under pressure; proactively manage a busy workload
- Ability to analyse data and report findings
Knowledge and Qualifications
Essential
- Master’s degree level qualification or equivalent training and/or experience
- Knowledge and understanding of cultural differences that may impact on delivery of care to the patient
- Knowledge of Consent to Treatment, Patient Confidentiality, Data protection and the law
Desirable
- Medical qualification and previous experience of working clinically
- Qualification in Public Services Interpreting
- Knowledge of Middle Eastern Medical facilities
Personal and People Development
Essential
- Experience of managing people or processes
- Understanding of Equality and Diversity issues and practical application in the workplace
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
WhatsApp job alerts
Get instant WhatsApp alerts for Band 7 Manager and Corporate roles in London
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Embassy Liaison Manager with University College London Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 7 Manager and corporate role. The advertised salary is £58,133 - £65,261 Per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 02 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.