Directorate Support Manager

Job summary

An exciting opportunity has become available to join the Directorate Management team in Trauma & Orthopaedics and Vascular Surgery. We are looking for an enthusiastic, reliable and positive team member to join the team

The role requires leadership of the whole admin team and has overall responsibility in ensuring patient needs are met by achieving both internal and external NHS objectives.

The post holder will work closely with consultants and the directorate manager to co-ordinate clinical activities, ensuring patients are seen in a timely manner, in line with national targets and also take independent action when necessary.

The post holder will support operationally with capacity and flow across the clinical areas.

Main duties of the job

To assist in ensuring that the operational performance of the Directorate is effectively managed to meet agreed Trust and Divisional objectives.

To assist the Directorate Manager the ensure achievement of the Trust in-patient, out-patient maximum waiting time targets, emergency access and trauma pathway.

To monitor patients waiting via Trust Reporting systems, analyse information and recommend relevant action to ensure that no patients breach the targets. Discussing non routine capacity issues with the Directorate Manager to ensure all waiting times and booking targets are met

To monitor performance against activity targets and other service objectives

To work with the Directorate Managers, Clinical Service Leads, Matrons, departmental managers and the Finance team to set and deliver the Divisional objectives, in line with Directorate, Divisional and Corporate targets and strategies.

To contribute to the identification of cost pressures and assist in the delivery of cost savings / service efficiencies and delivering an annual cost improvement plan.

To ensure complaints and incidents are investigated in line with the Trust complaint policy. Where appropriate co-ordinate the response in liaison with the operational team.

To ensure accurate coding systems and processes are in place within the Directorate to ensure activity is accurately recorded impacting on income streams.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

• Date posted: 09 July 2026
• Pay scheme: Agenda for change
• Band: Band 7
• Salary: £47,810 to £54,710 a year
• Contract: Permanent
• Working pattern: Flexible working
• Reference number: C9365-26-0513
• Job locations: Charles Hastings Way, Worcester, Worcestershire, WR5 1DD, United Kingdom

Job responsibilities

Directorate Support Manager T&O and Vascular

Surgical Care Group

Band 7

RESPONSIBLE TO Directorate Manager

ACCOUNTABLE TO Directorate Manager

LIAISES WITH: Internal: Associate Chief Operating Officer, Associate Medical Director, Directorate Manager, Clinical Directors, Trauma Team Care group Support Managers, A&C staff, Finance and HR teams

Patients and families

Externally other Trusts in the region.

JOB SUMMARY:

The postholder will be required to undertake a wide range of duties in providing operational management and business development support to ensure that the care group meets quality, activity and financial targets.

The post holder will be required to undertake a wide range of duties in providing management support to the Associate Chief Operating Officer, Clinical Directors and Heads of Service to ensure that the Directorate meets their quality, activity and financial performance targets.

DUTIES:

Operational Management

The post holder will be required to:

• Act as contact point for care group regarding issues relating to capacity and patient flow. Liaising with departments to support Trust core business.

Assist clinical managers in ensuring that the operational performance of the Directorate / Care Group is effectively managed to meet agreed Trust and Care Group objectives.

Work with individual clinical managers and Service Leads to ensure achievement of the national waiting time targets and emergency access targets.

Monitor patients waiting via Trust Reporting systems, analyse information and take relevant action to ensure that no patients breach the targets.

Discuss non-routine capacity issues with the Service Leads to ensure all waiting times and booking targets are met.

Ensure, in conjunction with Service Leads, that Trust resources are being used in the most effective manner and ensure waiting list initiative work, including work in the private sector and weekend working, are justified and appropriately planned.

Monitor performance against activity targets, service objectives and KPIs.

Ensure complaints and incidents are investigated in line with the Trust complaint policy and where appropriate co-ordinate the response with the Care Group Management Team.

To work with the Directorate Manager, Clinical Directors, Departmental managers and the Finance team to deliver the care group objectives, in line with Directorate, Care group and Corporate targets and strategies.

To represent the Directorate Manager and the Care Group in Trust forums as required.

• Act as contact point for care group regarding issues relating to capacity and patient flow. Liaising with departments to support Trust core business.

Business Development Responsibilities

The post holder will be required to:

• Collate information and draft Directorate reports for Care Group meetings.
• Support specific allocated Care Group projects.

Review equipment needs submitted by the Directorate and ensure the development of supporting rationales.

Work with Directorate Leads, Service Leads and other clinical representatives to support development of business cases for the care group in conjunction with the Business Advisor for the Care group.

Work with Directorate leads, Service Leads and other clinical representatives to ensure strategic objectives and plans are developed as part of the Trusts business planning cycle.

Work with the Heads of Service Clinical Director, matron, finance manager and heads of departments to identify and facilitate service developments and new ways of working.

To undertake project work as directed by the Directorate Manager. This includes supporting projects relating to compliance plan, changes in pathways, capacity and demand profiling.

• To contribute to the identification of cost pressures and assist in the delivery of cost savings / service efficiencies and delivering an annual cost improvement plan.

Management Of Staff

• To be responsible for the operational management of administrative and clerical staff within the care group as required. Working alongside the office manager.
• To ensure staff are aware of and comply with Trust policies.
• To implement HR policies as appropriate (eg Attendance Management, Grievance policy, Disciplinary Policy).
• To manage the systems in place for monitoring of sickness / absence and annual leave of administrative staff and where appropriate organise cover.
• To coordinate / undertake return to work meetings where appropriate in accordance with the Trusts attendance management policy.
• To ensure all employees booking agency staff are doing so in line with the Trusts agency request guidelines.
• To arrange and support training and development of staff as identified from the PDRS and ensuring that all staff have a personal development plan in place. Monitoring the review cycle for the staff groups.