Directorate Operations Manager (DOM) - Care Group D

Job overview

We are seeking an experienced, dynamic, and highly motivated Directorate Operational Manager to join our team on a fixed-term basis. This is an exciting opportunity for an operational leader with a strong track record of delivering high-quality, patient-centred services within a complex healthcare environment. The successful candidate will work closely with clinical and corporate colleagues to provide effective operational leadership across the Directorate, ensuring performance, quality, workforce, and financial targets are achieved. You will play a key role in service improvement, transformation initiatives, and supporting teams to deliver safe, efficient, and compassionate care. **6 Month Fixed Term/Secondment Opportunity**

We are looking for an individual with excellent communication and leadership skills, the ability to manage competing priorities, and a collaborative approach to problem-solving. Experience within NHS operational management and a passion for continuous improvement are essential. If you are an enthusiastic and resilient leader looking to make a meaningful impact within the NHS, we would welcome your application.

Main duties of the job

The Directorate Operations Manager (DOM) is responsible for the day-to-day operational leadership and performance management of designated clinical services within the Directorate. Working as part of the Service Triumvirate and alongside the Senior Operations Manager, the post holder will ensure the delivery of safe, effective, high-quality, and patient-centred services across all sites.

Detailed job description and main responsibilities

Key responsibilities include:

• Leading operational service delivery to achieve key NHS performance standards, including waiting times, patient flow, access targets, quality indicators, and financial objectives.
• Managing and supporting administrative and operational teams to deliver efficient and effective services.
• Driving service improvement, transformation, and productivity initiatives using national best practice, GIRFT recommendations, and quality improvement methodologies.
• Supporting business planning, workforce planning, budget management, and cost improvement programmes within the Directorate.
• Monitoring operational performance data and implementing recovery plans where required.
• Ensuring compliance with governance, risk management, patient safety, and CQC standards.
• Working collaboratively with clinicians, nursing teams, corporate departments, and external partners to support strategic and operational objectives.
• Leading and supporting change management programmes and service redesign initiatives.
• Managing staff performance, engagement, wellbeing, and development through visible and values-led leadership.
• Responding to complaints, incidents, and operational challenges in a proactive and solution-focused manner.
• Deputising for the Senior Operations Manager as required.

The post holder will play a pivotal role in promoting a culture of continuous improvement, accountability, collaboration, and compassionate leadership in line with the Trust’s PRIDE values.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.