Job overview
Are you passionate about digital transformation, patient safety and improving the way medicines are prescribed and administered?
An exciting opportunity has arisen for a motivated and detail-focused Digital Medicines Support Officer to join our growing Digital Medicines team at Harrogate and District NHS Foundation Trust.
This is a key role supporting the implementation of Nervecentre Electronic Prescribing and Medicines Administration (ePMA) as part of the Trust’s strategic implementation of the Electronic Patient Record (EPR). You will help shape how digital medicines systems are introduced, adopted and optimised across inpatient, outpatient and day-case services.
This is an excellent opportunity for someone with strong digital skills, a commitment to safe patient care, and an interest in developing expertise in clinical systems, medicines workflows and NHS digital transformation.
Main duties of the job
Working as part of the Digital Medicines team, you will support the successful implementation, optimisation and ongoing maintenance of Nervecentre ePMA. Your work will include:
- Supporting system build, configuration, testing and implementation activity
- Helping prepare test scripts, complete testing and record outcomes
- Supporting user acceptance testing, upgrade testing and new functionality
- Preparing and maintaining user guides, quick reference guides, training materials and communications
- Providing first-line support to users, including floor walking during implementation and go-live periods
- Recording, categorising and escalating system issues, risks and incidents
- Supporting monitoring, reporting, audit and continuous improvement activity
- Working closely with pharmacy, clinical, digital, IT, informatics and EPR programme colleagues
- Helping users adopt safe, effective and efficient digital medicines workflows
You will play an important part in helping colleagues feel confident using ePMA and in supporting improvements to medicines safety, clinical workflows and user experience.
Detailed job description and main responsibilities
Please see the attached job description and personal specification. If you have any questions, please contact Sara Abbas-Llewelyn on sara.abbas-llewelyn@nhs.net
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Qualifications, experience and personal attributes
Essential
- Educated to diploma level or equivalent experience. Training qualification or equivalent experience of training delivery/planning.
- Experience of using digital systems as part of day-to-day work.
- Experience of working in the NHS, healthcare, pharmacy, clinical services or another regulated environment.
- Basic understanding of electronic prescribing and medicines administration systems.
- Good communication and interpersonal skills. Good IT skills, including confidence using Microsoft Office applications.
- Calm and supportive when assisting users with different levels of digital confidence.
Desirable
- Registered Nurse with NMC
- Training or qualification in digital systems, health informatics, administration, training, project support, quality improvement or customer/user support.
- Experience of system testing, user acceptance testing or documenting test outcomes.
- Awareness of NHS digital transformation, information governance, clinical governance or digital safety principles. Awareness of medicines safety or pharmacy workflows.
- Problem solving skills in a digital, administrative, project or service environment. Experience using Excel or other tools to organise, analyse or present information.
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Applying for this NHS job
This advert is for Digital Medicines Support Officer - ePMA with Harrogate and District NHS Foundation Trust in Harrogate District Hospital. It is listed as a Band 5 Administrative and IT role. The advertised salary is £32,073 - £39,043 per annum pro rata. The contract type is Fixed term: 23 months (Contract commences 1st December 2026). The application deadline is 03 Sep 2026.
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