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Job overview
Are you passionate about innovation and making a real difference in healthcare? University College London Hospitals NHS Foundation Trust (UCLH) is seeking an Engagement and Service Manager to join our Digital Innovation Hub (DIH).
The Digital Innovation Hub brings together clinicians, researchers, industry partners and innovators to accelerate the development, testing and adoption of cutting-edge digital technologies that improve patient care, staff experience and NHS services. As the Hub continues to expand its partnership with University College London, we are looking for a highly organised individual to help grow our innovation community and strengthen engagement across both organisations.
This is a unique opportunity to work at the intersection of healthcare, research and technology. You will lead activities that raise awareness of the Hub’s offer, build relationships with stakeholders across UCLH, UCL and external partners, and organise events that bring together innovators. You will play a central role in managing the Hub’s project intake and governance processes, ensuring new ideas are reviewed efficiently and innovators receive an excellent experience.
The ideal candidate will have experience in stakeholder engagement, communications, programme or operational coordination. Strong organisational skills, excellent written and verbal communication, and the ability to build productive relationships with a wide range of audiences are essential.
Main duties of the job
As the Engagement and Service Manager, you will play a key role in supporting the growth and day-to-day operation of the UCLH Digital Innovation Hub. Working across UCLH, University College London (UCL) and external partners, you will help build a thriving innovation community by promoting the Hub’s activities, developing stakeholder relationships, and creating opportunities for collaboration between clinicians, researchers, academics and industry.
You will plan and deliver engagement activities, including workshops, presentations, networking events and promotional campaigns. Working closely with communications teams, you will create high-quality engagement materials, maintain the Hub’s digital presence, and increase awareness of the Hub’s offer and impact.
A core part of the role involves coordinating the Hub’s innovation intake process. You will act as a point of contact for innovators, manage project proposals through governance processes, maintain accurate records, and ensure applicants receive clear and timely communication.
You will also support governance forums through agenda preparation, minute-taking, action tracking and reporting, helping to ensure effective oversight of the innovation portfolio. In addition, you will monitor pipeline activity and performance metrics, producing reports and dashboards for stakeholders.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
This is a varied role combining stakeholder engagement, communications, operational management and programme coordination, offering the opportunity to support innovative projects that improve patient care and drive digital transformation across UCLH and the wider NHS.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Experience
Essential
- Planning and delivering stakeholder engagement activities in a complex organisation,
- Experience working in an NHS and/or a research environment
- Experience of working with academic or research partners
- Operating intake, selection, or application processes
- Producing professional communications materials
- Providing support to governance forums or committees
- Experience working in a programme or portfolio environment
- Experience drafting funding grants
Communication
Essential
- Excellent written and verbal communication skills
- Ability to present information clearly to diverse audiences
Skills and Abilities
Essential
- Strong organisational skills managing multiple workstreams
- Influencing, persuasion and relationship-building skills
- Ability to work flexibly in a changing environment
- IT literacy (Microsoft Office, SharePoint, project management tools)
- Ability to form excellent stakeholder relationships
Specific Requirements
Essential
- Ability to work flexibly across UCLH and UCL sites
Knowledge and Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent
- Knowledge of stakeholder engagement, communications, or marketing acquired through qualification to post graduate diploma level or equivalent relevant experience
- Sustained record of continued professional development
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Applying for this NHS job
This advert is for Digital Innovation Hub Engagement and Service Manager with University College London Hospitals NHS Foundation Trust in University College London Hospitals. It is listed as a Band 6 Manager and corporate role. The advertised salary is £47,951 - £56,863 Per annum inclusive of HCAS. The contract type is Fixed term: 22 months (Limited funding until 30-06-2028). The application deadline is 07 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (24 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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