Digital Business Analyst

Job overview

The Digital Business Analyst will play a key role in supporting the successful delivery of digital products, services and improvements across Northumbria Healthcare. Working within an Agile, multidisciplinary team, the post holder will analyse how technology can enhance patient experience, streamline clinical and operational processes, and enable new ways of working.

This role involves working closely with clinical staff, operational teams and patients to understand current pathways, identify opportunities for digital transformation, and develop clear requirements and user stories for the development team. The post holder will contribute to business case development, benefits realisation, and process mapping activities, ensuring that digital solutions are aligned to Trust priorities and deliver measurable value.

The successful candidate will have strong analytical skills, experience of digital change projects, excellent stakeholder engagement capabilities, and the ability to communicate complex information to a non-technical audience.

Main duties of the job

• Analyse and evaluate existing business processes to identify opportunities for improvement and digital transformation.
• Understand stakeholder objectives, gather and document business requirements, and identify potential benefits, risks and solution options.
• Produce high‑quality analysis outputs including business cases, process maps, requirements documentation and benefits assessments.
• Convert requirements into clear and testable user stories, supporting the development team through delivery and iteration.
• Model current and future workflows using appropriate techniques, ensuring alignment and agreement from subject matter experts.
• Support Agile project delivery, participating in ceremonies and contributing to backlog refinement.
• Communicate complex technical issues, analysis outputs and risks to stakeholders in a clear and accessible way.
• Support colleagues through knowledge sharing, mentoring and contributing to the continuous improvement of Business Analysis practices.
• Identify risks, issues and impacts associated with changes, escalating appropriately.
• Engage with clinicians, operational teams and patients to ensure digital solutions meet real‑world needs.

Detailed job description and main responsibilities

Business Analysis & Process Improvement

• Analyse and evaluate business processes, identifying alternative solutions and assessing feasibility.
• Model "as‑is" and "to‑be" processes using recognised techniques, resolving stakeholder concerns and achieving consensus.
• Gather and interpret complex, often heterogeneous data from multiple sources to support decision‑making.
• Create impact assessments for proposed changes, analysing operational, technical and process implications.
• Lead or support the creation of business cases, providing clear evidence, benefits and rationale for digital improvements.

Stakeholder Engagement & Communication

• Build strong working relationships with a wide range of stakeholders including clinical staff, service users, managers and suppliers.
• Communicate complex technical concepts and analytical findings in accessible ways tailored to the audience.
• Facilitate workshops, interviews and discussions to elicit requirements and validate proposed solutions.
• Navigate sensitive or contentious discussions, particularly around competing priorities or service change.

Agile Delivery & Requirements Management

• Work as part of an Agile multidisciplinary team to support the design, development and delivery of digital solutions.
• Convert stakeholder requirements into well‑structured user stories, acceptance criteria and backlog items.
• Support the development team during delivery, providing clarification and helping resolve issues or defects.
• Contribute to backlog refinement and sprint planning, ensuring work is accurately defined and prioritised.

Reporting, Quality & Governance

• Produce timely and accurate reports on analysis outputs, performance indicators and project progress.
• Escalate risks and issues identified through analysis activities.
• Ensure documentation standards are maintained and artefacts are appropriately controlled.
• Support the development of policies, processes and continuous improvement initiatives within Digital Services.

Professional & Organisational Contribution

• Mentor and support fellow analysts, contributing to a culture of collaboration and knowledge sharing.
• Evaluate emerging technologies and digital solutions to inform future opportunities.
• Uphold Trust values and comply with standards relating to infection control, safeguarding, risk management and health & safety.
• Deliver duties in line with NHS digital readiness expectations, demonstrating strong digital literacy.