Job overview
We are looking for a highly skilled, committed and compassionate Deputy Service Manager
The post holder, working closely with the Service Manager, will be responsible for ensuring the efficient and effective delivery of patient care within their Service. The post-holder will be expected to identify and implement initiatives to improve services, with delegated responsibility from the Service Manager, and lead designated projects to ensure key performance targets (financial, operational and clinical) are met.
The post holder will also provide a senior point of contact to A&C staff, enabling patients to receive treatment in accordance with the NHS Constitution and the Health and Social Care Bill 2011. The post holder will work closely with clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates, in line with the Trust policy and standard operating procedures.
Main duties of the job
Lead, manage and motivate administrative staff within the Surgery & cancer services, ensuring that appropriate management structures, policies and practices are in place to achieve high levels of performance Work with Service Managers, Operation Managers, Clinical and Nursing Leads to support the delivery of safe, efficient and effective clinical care within allocated resources. Su
Detailed job description and main responsibilities
- To ensure that people management activity is handled effectively and in accordance with Trust Policies and Procedures, seeking advice and support as necessary
- Provision of day-to-day expertise, guidance and instruction to the administrative team
- Selection and induction of new members of staff, including training with regard to trust/ department/specialty policies and procedures
- Monitoring, reporting and management of sickness absence
- Co-ordination of annual leave and work rotas according to protocols across directorates
- Appraisal of team members, ensuring completion of appropriate documentation and identification of development needs
- Promotion of a positive and effective working environment by motivating and communicating with staff at all times
Full duties provided in job description
Person specification
Experience
Essential
- Experience of patient administration work in a healthcare setting
- Experience of waiting list management
- Experience of supervising staff including the use of HR policies and procedures
- patient pathway management in accordance with national waiting times standards (RTT and Cancer)
Desirable
- Knowledge of project management
Qualifications
Essential
- management qualification e.g. DMS or equivalent or equivalent knowledge Evidence of continuing professional development
Desirable
- Degree/Management Diploma or equivalent knowledge ECDL or equivalent
Skills and Abilities
Essential
- The ability toExcellent interpersonal and customer care skills The ability to prioritise tasks effectively Well-developed problem solving skills and a flexible approach to developing solutions analyse information and make recommendations for action
- Able to develop relationships working with different professional groups and across organisational
- Negotiation and influencing skills. Able to work independently and to prioritise own workload, using own initiative Able to remain calm under pressure
Desirable
- presentations
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Applying for this NHS job
This advert is for Deputy Service Manager with Royal National Orthopaedic Hospital NHS Trust in Stanmore, London, England. It is listed as a Band 6 Manager and corporate role. The advertised salary is £45,953 - £54,254 per annum inclusive of HCAs. The contract type is Secondment: 12 months. The application deadline is 04 Aug 2026.
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