Deputy Operational Service Manager - Medicine Division

Job overview

**Please note the Job Description is provisional and subject to the banding process**

As the Deputy OSM (DOSM), you will be responsible for leading on a number of key operational and quality criteria within the business unit.

You will be responsible for monitoring and forecasting demand and capacity, and ensuring patient access issues are identified and resolved promptly. You will provide leadership and operational management skills to support multiple administrative teams, escalating to the OSMs where appropriate and deputising for them.

You will line manage, develop and support administrative and clerical staff, while also leading on improving the efficiency and quality of administrative processes and the smooth running of all administrative processes working closely with non-clinical and clinical teams at all times.

You will strive for excellence, playing a key role in planning, organising and developing systems and processes.

You will actively support the OSMs in the operational management of the department. You will be expected to work across all three of the HHFT sites.

Main duties of the job

To be responsible for the organisation and management of the administration staff within the service and be responsible for all aspects of line management, including staff performance, staffing issues.

To lead, with the direction of the OSM, the effective planning and recruitment of staff within the business unit.

Arrange and attend regular departmental meetings.

To support the preparation of business and operational plans.

Oversee risk register and incidents for the business unit (BU).

Detailed job description and main responsibilities

We are happy to talk flexible working - all requests for flexible and part time working will be considered.

We warmly welcome visits and informal discussions pre application - please get in touch to organise.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.