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Job overview
A unique and exciting opportunity has arisen for a high performing operational manager to join the Women's and Neonates senior leadership team at Chelsea and Westminster Hospital as Deputy General Manager (DGM).
The successful candidate will have strong operational management skills, and will be able to establish credibility with internal and external stakeholders and enjoy being part of an ambitious, high performing team.
You will have experience of managing access targets, budgets, a good understanding of the NHS performance framework and well-developed numerical and analytical ability. As an excellent communicator you will be able to motivate and engage others to ensure that the services we provide reflect the Trust's values.
Main duties of the job
The DGM will provide effective operational management support to the Women's and Neonate Services, assisting Clinical Directors and Service Leads as required and ensuring that the service is responsive, innovative and provided to the highest possible clinical and performance standards.
Reporting to the General Manager, the Deputy General Manager will be responsible for:
Monitoring service delivery against strategic and business plans throughout the year to ensure successful delivery.
Working with the General Manager to produce accurate, high quality business cases for service developments.
Financial management.
Working with the Service Manager, Lead Nurse, Clinical Leads and wider teams to achieve sustained improvements.
Deputising for and acting on behalf of the General Manager.
Ensuring that the directorate services provided are of a consistently high quality and deliver an excellent patient experience.
Detailed job description and main responsibilities
Ensure that high clinical services are delivered in line with Trust's Quality Strategy and available financial resources.
Actively involved and lead directorate staff in the delivery of clinical governance, in accordance with Trust systems, processes and priorities.
Work closely with internal teams to devise systems proactively to manage service demands and ensure that these are fully implemented.
Person specification
Person Specification
Essential
- Educated to degree level or equivalent
- Management qualification, MSc or equivalent
- Post graduate qualification or evidence of post graduate education
- Significant service or general management experience in the health sector with, responsibility for operational matters including, staff management, budgetary responsibility, performance targets, waiting list management, discharge Arrangements.
- Proven experience of service development
- Proven experience of change management ability
- Experience of leading projects
- Experience of waiting times/access targets – health sector national access targets
- Ability to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations.
- Demonstrates effective leadership
- Strong people management skills
- Ability to manage distressing situations with the right de-escalation approach, including occasional exposure to verbal abuse.
- Development of internal controls to deliver a culture of integrated governance.
- Financial, performance and information management) and analysis skills
- Presentation and communication skills
- Computer skills, including word, excel and power-point
- Political and Media Skills
- Ability to plan, co-ordinate and monitor the delivery of services and/ or projects.
- Confidence to deliver through influencing rather than via formal control mechanisms.
- Highly motivated, able to work independently and as a team player, with the ability to manage an unpredictable workload that will require frequent and intense concentration to ensure delivery of objectives and personal development.
- Integrity
- Commitment to involve patients, families and carers and staff in shaping plans and delivering service improvements
- Commitment to develop a culture that promotes equality and diversity
Desirable
- Project management experience of delivering clinical services during the implementation of a building project or capital redevelopment plan
- Experience of managing medical staff and/medical issues e.g. EWTD
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Applying for this NHS job
This advert is for Deputy General Manager -Women's and Neonates with Chelsea and Westminster Hospital NHS Foundation Trust in London, London, England. It is listed as a Band 8 Manager and corporate role. The advertised salary is £75,328 - £86,114 per annum. The contract type is Permanent. The application deadline is 05 Aug 2026.
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