Job summary
24 Hours per Week, Monday & Friday 08:45 17:00 & Tuesday & Wednesday, 12:30 -17:00.
An exciting opportunity has arisen to join the Worcestershire Community Dental Service as a Receptionist, working 24 hours per week across our sites in Kidderminster, Redditch and Worcester. The role includes Mondays at Kidderminster Health Centre, Tuesday and Wednesday afternoons in Redditch, and Fridays in Worcester.
The post holder will provide a comprehensive reception and administrative service, acting as the first point of contact for patients, carers and healthcare professionals. Duties include booking and managing appointments, maintaining patient records, handling enquiries, processing payments, and supporting general office administration. Excellent communication, organisational and customer service skills are essential.
The service uses a computerised patient appointment and record system linked across countywide clinics, therefore, good IT skills are required. Previous reception or administrative experience is essential, preferably in a healthcare setting. Experience of dental software systems would be advantageous, although training will be provided.
Flexibility is required to meet service needs, and occasional cover at other sites may be necessary.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Main duties of the job
Provide a professional and welcoming reception service for patients, carers and visitors across Community Dental Service sites.
Act as the first point of contact, responding to enquiries in person, by telephone and electronically.
Book, amend and cancel patient appointments using the computerised patient management system, ensuring records are accurate and up to date.
Process patient payments, issue receipts and undertake basic banking duties where required.
Support clinicians and the wider dental team with administrative tasks, including filing, scanning, data entry and correspondence.
Maintain confidentiality and comply with NHS policies and procedures.
Work collaboratively with colleagues to ensure the smooth running of clinics and high standards of patient care. The post holder may be required to provide cover at other Community Dental Service locations and must be flexible to meet the operational needs of the service.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
- Date posted: 19 August 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 a year pro rata (£12.92 per hour)
- Contract: Permanent
- Working pattern: Part-time
- Reference number: C9798-2560
- Job locations: Orchard Place, 4-6 Orchard Street, Redditch, Worcestershire, B98 7DP, United Kingdom, Kidderminster Health Centre, Bromsgrove Street, Kidderminster, Worcestershire, DY10 1PG, United Kingdom, Moor Street Clinic, Moor Street, Worcester, Worcestershire, WR1 3DB, United Kingdom
Job responsibilities
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person specification
Knowledge
Essential
- Knowledge of office procedures.
- Working knowledge of Microsoft Office: Word, Excel, Outlook.
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Experience
Essential
- Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role.
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- Willingness to commit to continuing professional development.
- Professional manner as a representative of the Trust.
- Tact and discretion for dealing with confidential information.
- Able to meet the travel requirements of the role.
- I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Skills and Abilities
Essential
- Ability to challenge poor behaviour.
- Role modelling good behaviour.
- A positive attitude and able to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Ability to be polite but firm when dealing with difficult, impatient or upset people.
- Good level of literacy and numeracy.
- Standard IT skills these will be tested at interview.
- Good organisational skills.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Administrative and IT roles in Redditch
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Dental Receptionist with Herefordshire and Worcestershire Health and Care NHS Trust in Orchard Place; Kidderminster Health Centre; Moor Street Clinic, United Kingdom. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25272.00. The contract type is Permanent. The application deadline is 03 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.