Debtors Officer

Job overview

We are looking for a motivated individual to deliver a high quality debt recovery service. The role is for a committed debtors officer to work alongside our Team Leaders and Managers to provide an efficient and confidential service for our Clients. ELFS Business Services are a business division of Lancashire Teaching Hospitals NHS Foundation Trust and are committed to providing the highest quality financial services to our NHS clients.

You will use your own initiative to plan your work load, chase outstanding debt effectively. using excellent negotiation, diplomacy and interpersonal skills to achieve the best results for our clients.

The post will be based at ELFS Business Services - Darwen and offer a hybrid working solution once all training is complete.

Main duties of the job

You will provide assistance to the Deputy Credit Controller by raising invoices, chasing outstanding debts and maintaining specific aspects of the computerised Credit Control database.

You will require excellent keyboard and listening skills to undertake significant input duties alongside conducting verbal communications over the telephone regarding repayment of outstanding debt

You will be expected to plan your own workload and work to specified timetables as delegated by the Deputy Credit Controller

Detailed job description and main responsibilities

• Ensure the accurate and timely input of debtor invoices
• Maintain full and accurate records of all transactions. Responsible for receiving, reviewing, interpreting and responding professionally to queries received from Client organisations and customers, using knowledge and expertise
• Provide debt recovery service, by chasing outstanding debts via telephone/written/electronic communications
• Liaise with customers to agree payment plans providing empathy and understanding of the customers financial situation, monitoring their activity each month to ensure payments are made as agreed
• Use initiative to resolve any complex queries arising and communicate solutions effectively, escalating issues to the team leader as appropriate
• Filing source documents in accordance with departmental procedures, ensure material is easily retrievable by appropriate staff members to assist with resolving any queries that arise
• Use computer applications to create spread sheets for use while recovering outstanding debts, extracting, analysing, manipulating and interpreting information
• Support the production of debt recovery information for Internal Auditors
• Support the team leader with the training of new staff members, new staff members will shadow the experienced Debtors Officer until competent in the task
• Suggest improvements to working practices

Please see attached job description and person specification for more information about this role within ELFS Business Services