Search for more NHS jobs in Leicester
Job overview
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Customer Services Supervisor
Sexual Health Services, Midlands Partnership Foundation Trust, based at The Haymarket Shopping Centre, Leicester, LE1 3YT
Service opening times are Monday to Friday 8.00 am – 7pm and Saturday 9.00 am – 3pm
Working Pattern:- Monday - Friday TBD One Saturday per month 9.00am – 3.00pm We are looking for an experienced administrator with excellent customer service skills and a passion for supporting high-quality patient care? We are looking for a motivated and organised Customer Services Supervisor to join the Leicester Sexual Health Service team.
This is an exciting opportunity to take a lead role within our Customer Services Team, supporting the smooth day-to-day running of administrative services while helping to deliver an outstanding experience for patients and staff.
The role will oversee the operational day to day tasks of the Customer Services Team, under the support of the Senior Administration Manager.
Supporting the Clinical Lead and Operational Leads to develop and implement modern office systems and processes across the Administration Team and to identify ways of improving efficiency including planning and managing any changes required.
Main duties of the job
- To provide a supervisory role to the Customer Services Team within Leicester Sexual Health Service.
- To work closely with the Clinical Lead, Senior Management Team and broader admin team to streamline admin systems, ensuring the department runs smartly and smoothly. To work closely with Clinical and Operational Leads to streamline and maintain admin support systems for clinical workloads.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for further details. A summary is below:
- To oversee the operational day to day tasks of the Customer Services Team, under the support of the Senior Administration Manager
- To support the Clinical Lead and Operational Leads to develop and implement modern office systems and processes across the Administration Team and to identify ways of improving efficiency including planning and managing any changes required.
- To support the Clinical Lead and Operational Leads to develop and maintain standard operating procedures for admin functions & systems.
- To work to maintain effective waiting times within the standards set for the Service.
- To assist in the delivery of all performance indicators.
Person specification
Skills
Essential
- Demonstrate the ability to manage and prioritise workload to meet deadlines
Experience
Essential
- Experience of working in an administration support role including dealing with telephone enquiries in a timely manner
- Experience of dealing with sensitive/distressing issues and customer service experience
Qualifications
Essential
- Business Administration NVQ Level 3 or equivalent experience
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Administrative and IT roles in Leicester
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Customer Services Supervisor **** Internal MPFT Only**** with Inclusion in Haymarket Health. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 Per annum, pro rata. The contract type is Permanent: 5 days per week, one Saturday per month. The application deadline is 24 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (13 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.