Job overview
The post holder will provide a comprehensive secretarial and administrative support across various disciplines/services within the Trust to enable them to function efficiently and effectively. All duties outlined are appropriate to the grade and the actual duties will be determined by the individual service/team.
Main duties of the job
- Act as a point of reference for incoming telephone calls and queries, taking appropriate action personally, taking detailed messages as required or redirecting as necessary.
- Producing reports and letters in accordance with team/service procedures/guidelines.
- Carry out general administrative and clerical functions including photocopying, filing, archiving as required.
- Effective and safe use of virtual fax following team/service procedures for processing/storage of electronic information.
- Process the client referral system and associated documentation in accordance with local operating procedures and systems.
- Maintain effective and efficient team/service systems and office procedures, including procurement of supplies, stationery requirements, printed stationery and other ad hoc items as required via E-Series.
- Maintain effective diary management as required by Team Leads / Management.
- Process incoming/outgoing post, taking appropriate action as necessary, recording in accordance with operational procedures.
- Maintain an efficient filing and records system, encompassing medical secretarial and health records services as required.
- Collate statistical information, prepare returns, support audit processes and provide project support where appropriate to grade as required by management.
- Take notes or minutes, prepare agenda and action logs to support meetings as required as defined by local or operational procedures.
Detailed job description and main responsibilities
See Job description for details.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Knowledge
Essential
- Knowledge of computer packages including MS Office and keyboard skills.
- Knowledge of confidentiality.
- Ability to communicate effectively.
Desirable
- Awareness of Equal Opportunities
Experience
Essential
- Excellent communication skills
- Significant experience of working in an office environment
- Demonstrable organisational skills.
- Ability to work as part of a team
- Ability to prioritise own workload and work to deadlines.
- Ability to use own initiative.
Desirable
- Audio typing skills
- Experience of working in a healthcare environment
Trust Behaviours
Essential
- Be compassionate, empathetic and caring to everyone
- Enable yourself and others to act with confidence and authority in order to achieve the best outcome for everyone
- Work with others. Be inclusive by understanding and valuing others to achieve the best results for everyone and everything we do
- Act with transparency and honesty; respect and value others to do the right thing at the right time for everyone.
Education/Qualifications
Essential
- Good standard of education / 5 GCSE’s or equivalent qualification
- GCSE English grade A to C
- Word processing / typing at RSA/OCR Level II (or equivalent level / demonstrable experience)
- Evidence of continued development or training
Skills/Personal qualities
Essential
- Team player with ability to work as part of team or on own initiative.
- Flexible
- Punctual
- Willing to learn and develop existing skills
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Administrative and IT roles in West Bromwich
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for CRHT Team Administrator with Black Country Healthcare NHS Foundation Trust in Heath Lane Hospital ( Occasionally other trust locations). It is listed as a Band 3 Administrative and IT role. The advertised salary is Salary is dependant on experience. The contract type is 6 months (Fixed Term). The application deadline is 31 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.