Job overview
This is an exciting and high-impact opportunity to play a key role in shaping how continual service improvement is delivered across Nottinghamshire Health Informatics Service (NHIS) and our wider health and care partners. As Continual Service Improvement Lead, you will lead and support a portfolio of improvement initiatives that help deliver high-quality, efficient, consistent and user-focused digital services at scale.
Working as part of the service improvement function, you will partner with operational, technical, clinical and digital colleagues to review services end-to-end, identify opportunities for improvement, redesign processes and support the successful implementation of sustainable change.
NHIS is a key enabler of digital transformation across Nottinghamshire, Derbyshire and the wider Derbyshire, Lincolnshire and Nottinghamshire Cluster. You will be joining a collaborative and forward-thinking organisation with a strong commitment to innovation, partnership working and delivering tangible benefits for staff, services and patients.
If you have significant experience of leading or delivering service improvement, transformation or redesign in a complex environment, and are confident using data, stakeholder engagement and structured improvement methodologies to deliver measurable outcomes, this role offers the opportunity to make a meaningful contribution to digital service improvement and health and care outcomes across the system.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Detailed job description and main responsibilities
Person specification
Experience
Essential
- Significant experience of leading or delivering service improvement, transformation or redesign work in a complex environment.
- Evidence of working with the DMAIC improvement methodology and implementing change programmes
- Experience of creating process maps, Value Stream Maps and identifying waste within processes
- Ability to use Statistical Process Control tools to understand process capability and stability
- Experience of analysing service data and stakeholder feedback to identify and implement improvements.
- Experience of developing improvement plans, project documentation, reports and business cases.
- Experience of facilitating workshops, meetings or review sessions with a range of stakeholders.
- Experience of managing risks, issues and dependencies within improvement activity
- Experience of coaching or supporting others in improvement methods and change delivery.
Desirable
- NHS or public sector experience.
- Experience of working in IM&T, digital, informatics or service management functions.
- Experience of using Power BI, ITSM systems or similar tools to support reporting and improvement.
Qualifications
Essential
- Educated to degree level or equivalent knowledge and experience of working at a senior level in Lean 6 Sigma methodology
- Recognised improvement qualification such as Lean Six Sigma Green Belt, Practitioner level, or equivalent evidence of specialist improvement training.
- Evidence of continuing professional development.
Desirable
- Lean Six Sigma Black Belt.
- ITIL or equivalent service management qualification.
Knowledge Requirements
Essential
- Specialist knowledge of continual service improvement, service redesign and improvement methodologies.
- Detailed knowledge of lean 6 Sigma methodology and evidence of working with the DMAIC improvement methodology.
- Detailed knowledge of process mapping, root cause analysis, benefits realisation, service management, performance reporting and the creation of Service Improvement Plans.
- Extensive knowledge of statistical process control tools, understand how to collect relevant information, plot data points and analyse the outputs to draw conclusions.
- Ability to analyse complex information and develop practical, evidence-based recommendations.
- Ability to communicate complex or sensitive information clearly and influence a wide range of stakeholders.
- Good knowledge of information governance, confidentiality and data protection requirements.
- • Strong facilitation, coaching and stakeholder engagement skills.
Desirable
- Knowledge of NHS digital, IM&T or service management environments.
Contractual Requirements
Essential
- Ability to work flexibly in line with service needs.
- Ability to travel to NHIS and customer sites as required.
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Applying for this NHS job
This advert is for Continual Service Improvement Lead with Sherwood Forest Hospitals NHS Foundation Trust in King's Mill Hospital. It is listed as a Band 7 Manager and corporate role. The advertised salary is £49,387 - £56,515 per annum. The contract type is Permanent. The application deadline is 04 Sep 2026.
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