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Job overview
We have an opportunity for an experienced Communications Officer to join the East of England Ambulance Service NHS Trust (EEAST) communications team.
This role will work as a key member of the External Communications team, leading on planning and delivering proactive stories, delivering photos and video content for social media, responding to media enquiries to a busy 999 service, and helping plan updates for major stakeholders such as MPs.
Main duties of the job
- Must have experience of managing media and helping deliver external communications campaigns .
- Will contribute to the successful overall performance of EEAST by planning and delivering external communications, managing media enquiries, and planning social media content. The role will also be required to take and edit photographs and video content.
- Evaluate and report on external news engagement to ensure performance informs future planning.
- Empathise with the EEAST values of quality, teamwork, respect, care, and honesty.
- Will be confident in designing and producing a range of written communications materials.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Experience
Essential
- Significant experience in media relations, public affairs, or external communications.
- Experience of managing external communications campaigns and public engagement.
- Experience of responding to media requests and proactively seeking opportunities.
- Experience of working in complex organisations and delivering communication projects.
Desirable
- Experience of working with public sector or emergency services.
Qualifications
Essential
- Degree in Media, Communications, Public Relations, or a related field, or equivalent experience.
Skills and Knowledge
Essential
- Ability to work with journalists and manage media inquiries.
- Knowledge and understanding of the media and how they operate (print, broadcast, social and digital) and ability to respond to media requests.
Personal Qualities, Abilities and Attributes
Essential
- Ability to handle sensitive and complex media situations with professionalism.
- Commitment to Continuous Professional Development.
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Applying for this NHS job
This advert is for Communications Officer External Affairs with East of England Ambulance Service NHS Trust in Norwich HQ or Melbourn HQ, England. It is listed as a Band 5 Administrative and IT role. The advertised salary is £32,073 - £39,043 per annum, pro-rata. The contract type is Permanent: full time. The application deadline is 23 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (05 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.