Job overview
The Communications team provides the full range of corporate internal and external communications, including creative and marketing services, event management, stakeholder and media relations for our Group.
The successful candidate will provide general day-to-day communications and engagement support for the team, including supporting internal and external campaigns and projects that utilise a range of different channels for different audiences. They will be responsible for several individual projects from start to completion.
Flexibility, creativity and collaboration skills are a must. The post holder will be expected to work with internal and external “customers” to understand their requirements, manage their expectations and deliver results in a busy communications service. Collaborating closely with diverse groups and individuals, the ideal candidate will possess excellent interpersonal skills, strong diplomacy, influencing skills and self-confidence.
As part of the team you will be responsible for ensuring that our day-to-day communications activity is delivered on time, to a high quality and with a creative mindset.
Main duties of the job
Provide a high-standard communications service from start to completion for a wide range of internal and external communications to timescales, deadlines and within budgetary requirements under the guidance of the Communications Manager.
Ensure that all information - from corporate information to news updates and positive messages – can easily flow through the organisation.
Take a proactive approach to communications and engagement, with regular horizon scanning to help the communications team’s activities have the maximum impact and remain cutting-edge.
Support the communications leadership team in plans for external and internal communications, including corporate projects, consultations and promotions, and their subsequent implementation and outcomes.
Projects will be wide and varied and include high-level corporate projects, day-to-day communications, online services (intranet, internet and social media) and a variety of other regular and bespoke communications.
Take a lead on specific campaigns (both internal and external facing) and produce creative and innovative ideas, including filming and editing video, to deliver the message. Ensuring that the right message is in the right channel at the right time.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Skills
Essential
- Highly organised, skilled at prioritising conflicting deadlines and the work of others, remaining efficient under pressure and flexible to unexpected demands.
- Have excellent verbal and written skills, able to write copy to a high standard and in plain language. Producing creative copy for a range of communications, including the ability to edit the work of others.
- Resilient – able to work alone or within a fast-paced team, able to concentrate on complex tasks and work within periods of uncertainty.
- A positive and proactive approach, prepared to generate new ideas and carry them forward.
Desirable
- Confident in using and advising on the latest digital tools, including video, podcast, virtual meeting platforms, social media and AI tools.
Qualifications
Essential
- Relevant degree level qualification or equivalent professional communications qualification or experience.
Desirable
- Evidence of continuing professional development with strong communications and engagement element.
Knowledge, Behaviours and Experience
Essential
- Experience of writing press releases, handling media enquiries and briefing and supporting staff with media interviews.
- Knowledge and experience of a wide area of communication techniques, including new advances in technology within the field.
- Experience of delivering communications strategies, plans and campaigns.
Desirable
- Demonstrated experience in a communications role in a large organisation.
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This advert is for Communications and Engagement Officer with Shrewsbury and Telford Hospital NHS Trust in The Royal Shrewsbury Hospital. It is listed as a Band 5 Administrative and IT role. The advertised salary is £32,073 - £39,043 per annum. The contract type is Fixed term: 5 months (until 31 January 2027). The application deadline is 02 Sep 2026.
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