Clinical Team Manager

Job summary

The Care Coordination Hub requires a Clinical Team Manager to lead across services. Since opening last year, this fast-paced service is constantly evolving as it responds to the needs of our local patients and our health and social care system partners.

The CTM will work across various teams, including admin, community nursing and therapies, all of which are based at the hub, and will manage the day-to-day activity delivered by the clinical staff, ensuring organised, safe and professional triage and coordination of patient care.

The CTM will have to be adept at leading across teams, including peers working in other community services, and will be capable of manging conflicting demands across services in and engaging colleagues to support the wider community response.

As a CTM you will engage in the Governance of the Hub including data collection, efficiency and effectiveness of the Hub, safe staffing, development, education and incident reporting and management.

You will need to be an experienced band 6 or 7 who has insight into community teams, District Nursing, Recovery at Home and Palliative Care who is prepared to lead change and development.

Main duties of the job

The CTM will be responsible for the safe and organised running of the Hub; this will include daily huddles, safety huddles, safe staffing, break allocation, incident reporting and management, professional communication to patients and professionals, efficient and effective working, staff support and training.

The implementation of new ways of working, being mindful staff are rotating into the role, so support and guidance to be given.

Collection of data and ensuring staff are updated about the Hub activity.

To be able to work across services ensuring communications are shared with appropriate managers and staff.

The role will require the CTM to work mainly Monday to Friday between the hours of 07:30 and 20:30, 52 weeks of the year. Some variation of shifts may be required for audit, support and development.

If you are clinical an exception will be that you maintain your clinical skills with agreed clinical time allocated.

As a CTM you will be supported with your development.

About us

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One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Details

• Date posted: 09 July 2026
• Pay scheme: Agenda for change
• Band: Band 7
• Salary: £49,387 to £56,515 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: C9155-CMAHP-0726-24
• Job locations: Clarendon, Windmill Way, Hebburn, South Shields, NE31 1AT, United Kingdom

Job responsibilities

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To be accountable for the overall management and development of the service, deployment and supervision of staff, ensuring the coordination of the hub is provided, optimising the cost-effective use of all resources.

Line management of the administrative team, including call handlers and administrative staff with overall accountability and responsibility for the delivery of all aspects of the Community Coordination Hub, through the provision of effective clinical and managerial leadership.

To lead, motivate and support the team approach to delivering triage and coordination models of care

To lead a continuously improving service, by ensuring systems are in place to support clinical governance, quality monitoring and ongoing research and audit of practice.

Ensure systems and processes are in place to maintain patient and staff safety.

Facilitate the development of administrative staff and support rotating clinical staff in new ways of working and development within the hub.

To work autonomously, assessing any staff or patient incidents linked to triage whilst working at the hub. Share any learning and developments linked to any incidents.

To act as a resource for all members of the Multi-Disciplinary Team, providing expert advice concerning aspects of patient / client management.

To maintain own clinical competencies by agreeing clinical days with your line manager/Matron.

To be responsible for ensuring that agreed professional standards are reflected in practice and to have overall responsibility for monitoring the standard of care.

To improve the patient / client journey by increasing access to triage, assessment and appropriate care and treatment allocation.

Work collaboratively with Multi-Disciplinary Teams to ensure practice is efficient, effective, evidence based and safe.

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