Clinical Team Administrator

Job overview

We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Child, Family and Young People Service based at Mary Chapman House in Norwich. The role will be offered on a permanent, full-time basis, office based (across 5 days).

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge, and the post also requires reception cover at times of need.

This role will require a reliable, confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.

Main duties of the job

The ideal candidate will have strong communication skills, the ability to prioritise and work under pressure, as well as demonstratable administrative experience.

This is an office-based role where you must be reliable, possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with telephone calls confidently and sensitively from individuals who may sometimes be distressed or upset.

You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.

You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Detailed job description and main responsibilities

ROLE SUMMARY

Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers. Respond to the administrative needs of the service to ensure that the requirements of the organisation are met. DUTIES AND RESPONSIBILITIES

Clinical Support

Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.

Use electronic systems to input and access information as required by the clinical multidisciplinary team.

Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.

Liaise with clinical team members in relation to urgent referrals or other emergencies.

Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

Take and process minutes for teams (across the Locality).

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.